I’m Stumped: Why Are So Many Systems Filled with High-Performing Leaders Leading Underperforming Teams?

October 10, 2023

I am routinely asked this question:


“Joe, in your work with campus leaders, what are the general issues of concern popping up right now?"


In the past six months, there’s been much dialogue on how AI will change the workplace, what the “right” campus hybrid/remote schedule looks like, and how to manage post-COVID budget/staffing realities. 


It’s always tempting to dive in on these hot topics, but I typically don’t. Not because they aren’t legit struggles…


Because they aren’t the ones my most successful TEAMS are talking about.

man bored in classroom

Don’t get me wrong. It’s not that those things don’t come up (they do) or that they aren’t relevant to the work (they are).


It’s just that they pale compared to what I hear from the TEAMS
most concerned about moving their system’s performance forward each day. 


The heartburn of my most successful teams sounds more like:


  • I’m trying to get my direct reports to take more ownership of their work.
  • I know I need to manage up better, but I’m concerned about getting the politics right.
  • I’m trying to gain alignment with my colleagues, but they see things differently than I do.
  • Given the daily firefighting, I know what to do, but focusing on the right priorities is almost impossible.
  • I keep trying to get stuff off my plate, but it ends up right back with me.
  • I know I need to develop my team, but I don’t have a plan, and I never seem to get traction with coaching and feedback.


Again and again, I hear these two realities echoed back to me from my most successful teams:


   1. The people stuff is the most challenging part of my day.

   And…

   2. I’m not spending as much time building the capacity of my teams as I know I should.


I’ve heard Chris McChesney speak on the
4 Disciplines of Execution and the dreaded “whirlwind” of work. The whirlwind is the 80% of our days consumed by the reactive, operational things needed to lead our organizations.

Yes, leaders must occupy the whirlwind, but you can’t get consumed by it to the extent that your competitive edge begins to dull. 


That’s why
HPG Executive Team Coaching is uniquely built around making two things a reality:

  1. Focus
  2. Movement


I’m inviting you to sharpen your advantage in both. Introducing my newest workshop for campus leadership teams, 
Helping YOUR High-Performing Leaders BUILD Higher-Performance Teams. 


The details are
HERE.


Introducing my NEW workshop for campus leadership teams:


Equipping YOUR Executive Leaders to BUILD Higher Performance Teams


Book the Workshop Today!


Many leaders struggle to decide what’s most important in developing their people, but more, sticking to THAT PLAN when the whirlwind picks up.


I’ve also noticed something very interesting in three decades of leading leaders.


When teams collectively commit to working on the Lead Measures of Culture, they begin to develop what Nassim Nicholas Taleb defines in his book, ANTIFRAGILE


These are the teams who learn to habitually push against the effects of the whirlwind as they draw a tighter focus on the measures of: 


  • Team Communication
  • Team Connection
  • Team Alignment
  • Team Capacity
  • Team Execution


When that heightened focus begins to occur, I observe our Lead Team Institute partners drastically accelerate improvement in both Team Health and the Reliability of their Systems


That’s why we typically begin our executive team engagement with the Leadership Team 360™ baseline assessment to determine your team’s fitness in the Lead Measures of Irresistible Performance Culture.


Baselining helps inform us where to sharpen team focus.


But focus isn’t sufficient without movement.


Think about it. Just as your odds of showing up at the gym increase when you know that a friend (or a trainer) is meeting you there, you’ll become more intentional at growing your leadership influence when others are working on building Higher Performance Teams with you.


This is how our Lead Team Institute partners working with our Executive Team Coaches accelerate overall performance. 


Once we know what’s most pressing, we turn our attention to supporting and challenging new actions and celebrating the wins that emerge as we start moving toward (not just admiring) an improved and preferred future. 


The truth is that none of our Institute partners have loads of discretionary time to spend on leadership team development that fails to deliver results. That’s why we focus on YOUR most potent wins and the habits to sustain this level of performance within each monthly workshop module. 


It’s really about becoming less busy and more brilliant. 


If that kind of movement is important for you right now, I invite you to take the next simple step. 


Applications have opened for our newest workshop, Equipping YOUR Executive Leaders to BUILD Higher Performance Teams. This is the first workshop in the Lead Team Institute series of workshops.


Consider this new workshop an appetizer to sharpen awareness and impact for the overall success of your leadership team. 


The workshop details are here


Applications Open!

Applications are open for our new workshop –Equipping YOUR Executive Leaders to BUILD Higher Performance Teams. — But don’t delay! We are generally able to honor better schedule preferences for earlier applicants.


Through a proven framework, this highly engaging team workshop is focused on the immediate, practical ways to build Healthy Teams and Highly Reliable Systems. 


If that kind of movement is essential for you and your system’s performance, I invite you to consider this limited-time offer to accelerate your leadership team development.


If you are serious about differentiating yourself from the noise of average teams, I want to hear from you. Click the button on this page that says, “Book the Workshop.” We will follow up with you to answer your questions and pencil in your preferred team workshop date. 


Booking this workshop might be your wisest decision of the year. New campus teams are enrolling each month, and we look forward to having you join us! 


Lock in your preferred team retreat date, and we look forward to following up with you soon!


For you!


Joe


P.S. If the timing is not right at the moment, no problem. Consider joining THE GROUP. It’s a FREE newsletter filled with fascinating and practical articles, books, and podcasts curated by Higher Performance Leaders nationwide. HERE is a recent sample of THE GROUP


Sign up for THE GROUP HERE.


Interested in becoming an Influencer to THE GROUP? Check it out HERE and become a regular contributor to THE GROUP!

More Blog Articles

By HPG Info May 25, 2026
Note: Your team already knows the answer. Here’s a diagnostic question nobody asks at your strategic planning retreat: When was the last time your stated values cost someone something real? Not a performance conversation. Not an awkward pause in a hiring debrief. An actual consequence — a hire you didn’t make, a promotion you delayed, a departure you initiated — because someone violated the culture, not the metrics. Take a moment. Search your memory. I’ll wait. If you’re struggling to name the instance — not because it was so long ago, but because it genuinely hasn’t happened — then you don’t have values. You have wallpaper. Beautiful, professionally designed, consensus-approved wallpaper. Run a word cloud on the stated values of 500 K-12 and higher ed institutions right now. Integrity. Respect. Excellence. Innovation. Equity. Community. The six most expensive words in educational leadership. Expensive because they cost nothing to claim and prove nothing when violated. Meanwhile, the highest-performing organizations outside education built something structurally different. Their lesson isn’t philosophical. It’s architectural. And the gap between what they built and what most institutions call a values exercise is costing your institution more than your last three failed strategic initiatives combined. The villain here is not your character or your cabinet’s. It’s what happens — reliably, predictably, across 987 leadership teams in 43 states — when values live in the lobby instead of the decision architecture. The Diagnosis: When Values Become Performance Art The décor model is predictable. An institution convenes a committee, runs a facilitated process involving Post-it notes and enthusiastic nodding, and produces a list of virtues nobody could argue with. Respect. Integrity. Innovation. All free. All harmless. All useless as architecture. The problem isn’t the words. It’s what happens next — which is nothing. Values get a design treatment, go on the wall, and actual decisions continue being made by what has always made them: budget pressure, political relationships, and the preferences of whoever has the most tenure and the least accountability. (You know that person. They were in your last cabinet meeting. They’ll be in the next one.) Here’s the diagnostic question that matters: When did your values last make a decision before you did? The pattern across our research is consistent. Institutions with performative values frameworks operate at a fraction of their collective ceiling. Not because the people lack conviction — they don’t. But because when the person who most visibly undermines the stated culture keeps getting promoted, your team doesn’t conclude the values were ambiguous. They conclude the values were theater. And they adapt — rationally, efficiently, quietly — to the system that actually exists. Not the one on the wall. (This is the structural villain THE TEAM INSTITUTE addresses — not by teaching better values, but by building the architecture that makes values operational at the cabinet level. More on that in a moment.) Here’s what makes this urgent: your best people — the ones with options, the ones whose departure would sting — figured this out faster than you did. They’re not disengaged. They’re in values triage. Sorting signal from performance. Deciding how much of themselves to invest in a culture they can’t yet verify is real. What Load-Bearing Values Actually Look Like The highest-performing organizations outside education didn’t stumble into values clarity. They engineered it. And in every case, the thing that made their values real was identical: consequences built into the architecture. Netflix: Adequate Performance Gets a Generous Severance Package That single line — published in Netflix’s culture document, viewed over 20 million times, called by Sheryl Sandberg the most important document to come out of Silicon Valley — is the most load-bearing value statement in modern organizational history. Not because it’s harsh. Because it’s honest. Netflix built the Keeper Test. Managers ask one question, regularly: if this person told me they were leaving for a comparable role elsewhere, would I fight hard to keep them? If the answer is no, Netflix doesn’t wait for performance to deteriorate. They offer a generous severance and open the seat for someone who earns a yes. The question for your cabinet: would you fight hard to keep every direct report? At Netflix, that answer has a documented consequence. At most institutions, it’s just a thought that happens on the drive home. Southwest Airlines: Warrior Spirit, Servant’s Heart, Fun-LUVing Attitude Southwest receives a job application every two seconds. They hire fewer than 2% of applicants. Before any skills assessment, they screen for exactly three things: Warrior Spirit, Servant’s Heart, Fun-LUVing Attitude. Not aspirational nouns. Behavioral filters, observable in a group interview — in how you treat the receptionist when you think no one’s watching, in the story you tell about a time you failed, in whether you laugh at yourself or perform competence. Their motto: hire for attitude, train for skill. Because you can train someone to load a plane. You cannot train a cultural misfit into a high performer. And Southwest measures all three values in annual performance reviews — not just what you produced, but how you produced it. The diagnostic question: do your stated values appear in your hiring rubric, your performance evaluation, or your promotion criteria? If the answer to all three is no — you built values for the lobby, not the institution. Zappos: We Will Pay You to Leave After completing their first week of training at Zappos, new employees received a check to quit. Tony Hsieh eventually raised it to $4,000. Less than 1% took the offer. That’s the point. The check wasn’t designed to thin the herd. It forced a conscious declaration. People who turn down $4,000 to stay are actually here. Everyone else is just present. There’s a difference. Your cabinet can feel the difference in the first fifteen minutes of a cabinet meeting. Hsieh fired people performing their jobs well if they were corrosive to the culture. The question for your institution: have you ever let a genuinely talented person go because of a values call alone? If the honest answer is never — you haven’t yet tested whether your values are real. Patagonia: We Told Our Customers Not to Buy Our Product Black Friday 2011 — the highest-revenue retail day of the year. Patagonia ran a full-page ad in the New York Times: “Don’t Buy This Jacket.” The ad detailed the exact environmental cost of producing their best-selling R2 jacket: 135 liters of water, 20 pounds of CO₂, two-thirds of its own weight in waste. Then asked consumers to think before buying anything new. Revenue grew 30% in the nine months that followed. Not because the ad was clever — because people recognized something rare: an organization that actually means what it says. Patagonia told customers not to buy their product and grew 30%. Because the only thing rarer than an organization that means what it says is the person who doesn’t notice when one finally shows up. The question for your institution: would you take the institutional equivalent of that position? A costly public stand, at an inconvenient moment, because your values demanded it? If that’s hard to even imagine, your values haven’t been tested enough to know if they’re real. The Team Jersey Principle In sports, wearing the jersey means something. It’s not a costume. It’s a declaration of accountability to a shared standard that exists independent of your mood on a given Tuesday. The most impactful leaders don’t just comply with institutional values — they wear them. They reference them in hard conversations. They invoke them when it’s inconvenient. They make the call nobody would hold them to — and they make it anyway. Herb Kelleher worked baggage handling the day before Thanksgiving — busiest travel day of the year, in the rain — because the Warrior Spirit wasn’t a poster to him. Patagonia’s founder eventually gave the entire company to a climate trust. Not a PR move. A leader who decided the jersey was worth more than the equity. The diagnostic question: would your cabinet describe you as someone who wears the institutional values — or someone who administers them? The gap between those two descriptions is the cultural altitude your institution is currently operating at. What HPG Just Did We completed our own 2026–2027 values exercise — the real kind. What we landed on:
By HPG Info May 18, 2026
You believe in your people. Your org chart doesn't.  That's not a leadership philosophy problem. It's an architecture problem. And it's sitting in five questions. The gap between what your cabinet produces and what it's actually capable of isn't a hiring problem. It isn't a training problem. It isn't even a culture problem — though it wears culture's name in most post-mortem conversations. It's a deployment problem. And it has a name: The Deployment Gap — the distance between what your people are actually built to do and what your cabinet architecture is currently asking them to do. You don't have a talent problem. You have a deployment architecture problem. And unlike talent, architecture is completely within your control. The test below takes eight minutes. It will either confirm what you already sense — or surface a gap you've been too busy to name. Either way, you'll know something true by the end of it. THE DIAGNOSIS Why Brilliant People Produce Mediocre Cabinets Let's talk about this like adults who've survived enough strategic planning retreats to know the difference between a cabinet that's functioning and one that's performing. Functioning cabinets execute. They show up, manage their portfolios, hit compliance deadlines, and nod in the right places. (You know the nod. The one that means "I heard you" but not "I'm with you." The one that migrates to the parking lot conversation afterward.) Performing cabinets multiply. They think together. They cover each other's blind spots. They produce outcomes that none of them could have generated alone — not because they're smarter individually, but because the collective architecture actually matches who they are. Here's the uncomfortable truth most leadership development programs won't tell you: The gap between those two cabinets is almost never about talent. It's almost always about deployment. Research across 987 leadership teams tells us the same story in different fonts. High-IQ cabinets underperform not because of individual deficiency but because of structural misalignment — people operating outside their zone of genuine contribution, carrying responsibilities that drain rather than energize, filling roles designed for a generic leader rather than the specific, irreplaceable human being actually sitting in the seat. TQ = IQ × EQ × PQ. The PQ dimension — Perceptual Intelligence, the capacity to accurately see what's actually happening with the people in your system — is the one most cabinet leaders have optimized least. Not because they don't care. Because nobody gave them a diagnostic tool that cut beneath the org chart. Until now. (This is the exact gap THE TEAM INSTITUTE was built to close — not through individual development, but through collective architecture that deploys who your people actually are. More in a moment.) Before you run the test — one quick audit: when did you last ask a cabinet member what they do better than almost anyone? If you're reaching for a specific answer, note that. If you're not — note that too. THE 5-QUESTION CABINET STRESS TEST Run this on your current cabinet. Answer honestly — not as the leader you want to be, but as the one who was in last Tuesday's cabinet meeting. No scoring rubric. What follows each question is a consequence statement. The answer you give is less important than what it tells you about the system you've built. Question 1 If every cabinet member were asked to name their single greatest professional strength — the thing they do better than almost anyone — would their answers match what you're currently asking them to do? If the answer is mostly no — or if you're not certain what their answers would be — you have a Discovery Gap. Your cabinet architecture was designed around roles, not people. The result: capable individuals operating at a fraction of their actual ceiling, not because they're underperforming but because they're misaligned. The tragedy isn't that they're failing. It's that they're succeeding at the wrong things. Question 2 In your last five cabinet meetings, who spoke the most? Who spoke the least? And does that pattern reflect genuine contribution — or organizational hierarchy? Silence in a cabinet meeting is never neutral. It's either the silence of someone who feels safe enough to think before speaking — or the silence of someone who has learned that speaking costs more than it's worth. If the same two or three voices dominate every meeting regardless of topic, you don't have a quiet cabinet. You have a cabinet where PQ has been quietly trained out of most of the room. The ideas you need most are sitting behind the people who stopped offering them somewhere between year one and year two. Question 3 When did you last move someone in your cabinet — not out, sideways — because you discovered they'd be more valuable somewhere else? If the answer is "never" or "not recently," you're running a static architecture in a dynamic institution. The principle of comparative advantage — deploying people based on what makes the whole team better, not just what fills the org chart — requires ongoing recalibration. High-TQ cabinets aren't built once. They're continuously tuned. If your cabinet looks structurally identical to the one you inherited or designed three years ago, it's almost certainly operating below its ceiling — because the people in it have grown, and the structure hasn't followed. Question 4 If you removed yourself from the room, would the quality of your cabinet's thinking go up, go down, or stay the same? This one stops people cold. And it should. The honest answer for most leaders is: it would go down. Not because their cabinet is incapable — but because the cabinet has been architected around the leader's presence rather than the team's collective intelligence. When the leader is the room's primary thinker, the cabinet functions as a reporting structure rather than a thinking unit. High-TQ cabinets are built to think better when the leader steps back, not worse. If your absence creates a gap rather than an activation, the architecture needs attention. → Save this before you keep reading. Question 4 is the one you'll want to bring to your cabinet. Question 5 What is one thing someone on your cabinet is genuinely better at than you — and are you currently deploying that superiority or quietly managing it? This is the question that separates leaders who believe in their people from leaders who manage their people. Believing in people is not a sentiment. It's a structural act. It means building an architecture where someone else's excellence isn't a threat to your authority — it's the mechanism by which your institution actually moves. If the honest answer is that you're managing their superiority rather than deploying it, you're paying the full cost of their talent while capturing only a fraction of its value. The org chart proves it — or it doesn't. THE FRAMEWORK What High-TQ Cabinets Do Differently The leaders in our research who moved their cabinets from functioning to performing didn't do it through better hiring. They did it through better seeing. They stopped asking "Is this person good at their job?" and started asking "Is this person in the job they're actually built for — and is the team architecture drawing out what makes them irreplaceable?" Three specific moves separated them from the rest. Move 1: The Contribution Conversation 30 minutes. This week. Schedule a one-on-one with each cabinet member — not a performance check-in. A contribution conversation. One question: "If you could redesign your role to maximize what you do better than almost anyone, what would change?" Then listen without defending the org chart. You're not committing to restructuring. You're generating intelligence. What you learn in those conversations will tell you more about your cabinet's deployment gap than any assessment you've ever administered. (If you're thinking "I don't have time for five thirty-minute conversations" — you're currently spending far more than that managing the downstream effects of misalignment. The math is not close.) Move 2: The Silence Audit Your next cabinet meeting. At your next cabinet meeting, track — on paper, not mentally — who speaks, on what topics, and for how long. Don't change the meeting. Just observe it. What you'll find almost always surprises leaders: the pattern of voice has almost nothing to do with who has the most relevant expertise on a given topic. It has everything to do with who has learned that speaking in this room is safe. The silence audit isn't about demanding more participation. It's about diagnosing which voices your current architecture has quietly trained out of the room — and what those voices would be worth if the architecture changed. Move 3: The Comparative Advantage Question Standing agenda item. Add one question to your monthly cabinet agenda: "Given what each of us is genuinely best at — are we deployed against our comparative advantages right now, or against our job descriptions?" High-TQ cabinets ask this question continuously. They treat deployment as a living variable, not a fixed structure. The result isn't chaos — it's the opposite. When people operate inside their zone of genuine contribution, the collective architecture stabilizes because everyone is giving what they actually have rather than performing what was expected. THE MATURITY SHIFT IMMATURE LEADER THINKS: "I need to develop my people." MATURE LEADER THINKS: "I need to deploy my people — against what they're actually built for, not what the org chart assumed they'd be." IMMATURE LEADER THINKS: Fills roles with people. Hires for the job description. Evaluates against it. Develops people within it. MATURE LEADER THINKS: Builds architecture around people. Discovers what each person does better than almost anyone. Builds the structure that deploys it. IMMATURE LEADER THINKS: Believes in their people as a value statement. MATURE LEADER THINKS: Believes in their people as a structural act. The org chart proves it — or it doesn't. The gap between believing in your people and building for them is the most expensive gap in educational leadership. It doesn't show up on your balance sheet. It shows up in every cabinet meeting where the room produces less than the sum of the people in it. Your turn: Run Question 1 right now. Name one person on your cabinet whose greatest professional strength is not what you're currently asking them to do most. First name only. One sentence. What would change in your institution if you fixed that one misalignment? Drop it in the comments. The pattern in those answers will tell you something important about how many leaders are sitting on untapped architecture. THE TEAM INSTITUTE Most leadership development programs operate on a theory that is structurally backwards: develop people individually, and cabinet performance will follow. It won't. Not at the level you need. Not consistently. Not without the collective architecture that ensures individual development actually lands somewhere. Here's what the research across 987 leadership teams shows: the cabinets that moved from 60% to 90% capacity didn't get there by becoming individually sharper. They got there by building the collective conditions where each person's genuine contribution could actually be deployed — and protected. That's what THE TEAM INSTITUTE builds. Not better individual leaders. Better collective architecture — the shared language, structural clarity, and trust infrastructure that turns eight individually capable people into a cabinet that genuinely multiplies. 8 months. Full cabinet. Sequential development that builds from the foundations on which everything else depends. From our research: 3x performance improvement. 29% higher engagement. 27% better organizational outcomes. Zero burnout increase. One requirement: full cabinet participation. Partial collective architecture is not architecture. It's a majority position wearing the name of the whole. If you recognized your cabinet somewhere in those five questions, that recognition is data. Not a feeling. Data. The Team Intelligence Assessment is not a self-assessment. It's a whole-cabinet diagnostic — your full leadership team completes it together, and the output shows exactly where your cabinet lands on the spectrum from functioning to multiplying. Calibrated against 987 leadership teams across 43 states. The output pinpoints specifically whether the gap in your cabinet lives in IQ, EQ, or PQ. Most cabinets find the gap isn't where they assumed it was. That surprise is where the real work begins. If there were a way to build the collective architecture your cabinet is missing — without another retreat that returns seven brilliant individuals to the same broken system — would that be worth exploring? → Learn more and reserve your team's assessment window: higherperformancegroup.com/team-intelligence-assessment This is a conversation between people who are done accepting cabinets that function when they could be multiplying. FOUND VALUE IN THIS? Help other educational leaders find it: → Repost this with your answer to Question 4. "If I stepped out, my cabinet's thinking would _____." One word. The leaders who need to read this are in your network right now — and that one word will make them stop scrolling. → Tag a cabinet member who brings something genuinely irreplaceable to your team — and tell them you see it. Seven words. Highest-ROI leadership act you'll do this week. → Comment with your honest answer to Question 1. One name, one sentence. The pattern in those comments will tell you something important about how many leaders are sitting on untapped architecture. The more leaders who move from developing their people to deploying them, the better our institutions become. Follow DR. JOE HILL for the framework. Follow Higher Performance Group for the research behind it. Every week.
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