Higher Performance Insights | YOUR CABINET HAS HOPE DEPENDENCY

November 11, 2025
higher performance insights

(And You're the Dealer They Keep Calling)


Do this math: 6 times per week × 47 weeks × 15 min × $125/hr = $17,625 annually being "the optimistic one."


That's a slightly used 2023 Honda Civic you're burning while calling it leadership.


73% of leaders in our 987-team study are the only "hopeful one" on their team. You're not helping them. You're creating dependency.


Here's the pattern nobody's naming: Every time you loan your hope, you confirm they don't have their own. Every time you're "the optimistic one," you teach them optimism isn't their job. Every time you solve their hopelessness problem, you rob them of the exact agency that builds real hope.


That question you love asking—"Who on my team needs to borrow my hope?"—isn't supportive leadership. It's enabling learned helplessness with inspirational language.


And while you're performing hope for your cabinet, your board is wondering why decisions take forever, your teachers/faculty are experiencing inconsistent leadership, and you're Googling "leadership burnout symptoms" at 11 PM on a Tuesday.


Your turn: Count this week. How many times were you "the hopeful one"?


Drop the number in the comments—I'm curious.


THE DIAGNOSIS: Why Smart Leaders Build Dependent Teams


Let's talk about this like adults who've survived multiple enrollment crises and at least one strategic planning retreat that somehow cost $40K and produced a vision statement that could apply to literally any organization with a mission.


Here's what your last two weeks actually looked like:


Monday, 9:00 AM: Cabinet Meeting


Your VP of Enrollment presents fall numbers. They're... not great.


(In K-12, substitute "your Director of Student Services presents discipline data." In higher ed, it's enrollment. The pattern's the same—someone brings math that hurts.)


The room catalogs obstacles:


  • Demographics working against us
  • Competition has better facilities
  • Budget constraints everywhere
  • That new program bleeding money
  • Board asking uncomfortable questions
  • Someone mentions "headwinds" because apparently we're all sailing ships now


Energy drops like your retention rate during that semester we don't discuss.


And you—because this is leadership, right?—step in.


"Here's what I'm seeing as possible..."


You reframe. You remind them of the community college that turned around enrollment with adult learners. You point to opportunities buried in the obstacles. You tell that story about the institution that was struggling five years ago and is now thriving.


You provide the hope injection.


The room shifts. People nod. Someone says, "Good perspective." Meeting ends on an upward trajectory.


You feel like you just performed emotional CPR.


They feel slightly less defeated.


Nobody notices you're the only one who performed life-saving measures.


Tuesday's Meeting: Different Topic, Identical Dynamic


Budget discussion. Your CFO presents constraints. Your deans/principals express concern. The conversation spirals toward "what we can't do."


You redirect: "Let me share what I'm thinking about differently..."


They listen. They nod. They leave feeling better.


And you leave feeling like you just ran an emotional marathon while everyone else walked.


By Thursday


You're in three different "quick conversations":


  • Your CFO in the parking lot: "Can you help me reframe this for the board?"
  • Your Provost via Slack: "I need your perspective on something"
  • Your Dean in your doorway: "Just need 5 minutes" (takes 23)


Translation: They need to borrow your optimism because they've temporarily run out of their own.


You provide it. Because that's leadership. Right?


Wrong.


It feels like supportive leadership. It's actually enabling learned helplessness with inspirational language.


Quick check: How many times THIS WEEK have you been the emotional CPR for your cabinet?


And while you're performing hope for your cabinet, your teachers/faculty are wondering why leadership can't seem to make decisions, your board is asking why implementation is slow, and you're Googling "leadership burnout symptoms" at 11 PM on a Tuesday.


I know the loneliness of being the only person who sees the possibility of feeling like you're carrying the emotional infrastructure of an entire institution.


Would your team collapse into nihilism if you took a vacation?


You're not crazy. Your team isn't incompetent.


You've just accidentally created a system where hope has a monopoly holder, and the monopoly holder is exhausted.


Comment "THURSDAY" if this was literally your week.


(Bonus points if you can calculate how many times you were "the optimistic one" since Monday.)


HERE'S WHAT'S REALLY HAPPENING


Your team has high individual competence but catastrophically low collective agency.


They're brilliant people who've never learned to generate their own hope under pressure. So they compensate with dependency.

 

On you.


It's not malicious. It's mathematical.


When you own Goals, Pathways, AND Agency for your team, you're not multiplying their capacity. You're multiplying by zero while working really, really hard.


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💡 "Hope isn't something people borrow. It's something teams build. Every time you loan yours out, you prevent them from constructing their own."


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(This is actually why I created The GROUP—a free community where insights like this become Leader CORE Lessons you can deploy Monday morning. We teach your team to build hope infrastructure, not rent yours. But I'm getting ahead of myself.)


Here's the uncomfortable truth: You accepted the assignment of being "the hopeful one." And every time you perform that role, you confirm the role distribution.


Your team isn't failing to generate hope. They're successfully outsourcing it to you.


And you—because you care about them, because you want to support them, because this is what you thought leadership looked like—keep accepting the outsourcing contract.


THE FRAMEWORK: Stop Being the Hope Source. Start Building Hope Infrastructure.


Call this the Agency Architecture Framework. Or don't. It'll still explain why your last "inspirational message" changed nothing about your team's actual capacity.


THE RESEARCH EVERYONE MISUNDERSTOOD


Psychologist C.R. Snyder spent decades studying hope. He identified three components:


  1. Goals - Clear objectives
  2. Pathways - Routes to achieve goals
  3. Agency - Belief in our capacity to act


Here's the part that matters: Agency is "our belief in our own capacity to act."


Read that again.


Our own capacity.

Not borrowed capacity. Not your capacity that they rent for 90 minutes. Their own.


Every time you loan your hope, you confirm they don't have their own.


Every time you're "the optimistic one," you reinforce that optimism isn't their job.


Every time you solve their hopelessness problem, you rob them of the exact agency that builds real hope.


Data from 987 leadership teams confirms: Teams with one "hope source" report 40% lower collective efficacy than teams with distributed agency.


When only you own Goals, Pathways, and Agency, you're not multiplying team capacity. You're multiplying by zero while working really, really hard.


Comment "BORROWED" if you've ever asked, "Who on my team needs to borrow my hope right now?" Let's see how many of us have been accidentally enabling dependency.


THE THREE SHIFTS: Stop Being the Dealer They Keep Calling

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🎯 SHIFT 1: GOALS Stop Deciding For Them. Start Deciding With Them.


━━━━━━━━━━━━━━━━━━━


What you're doing now:


You set goals. Cast vision. Define success. Your cabinet nods, agrees, maybe even feels inspired momentarily. Then returns to their divisions and operates according to entirely different goals because they never actually owned yours.


What happens:


In K-12: You announce district priorities. Principals nod. Teachers experience three different interpretations of the same priority because it never belonged to anyone except you.


In higher ed: You define institutional objectives. Deans agree. Faculty wonder why priorities keep changing because the goals were never co-created, just announced.


What to do instead:


"Before I share what I'm thinking, what does success look like from your seat? What would make next year feel like progress for Student Affairs? For Academic Affairs? For Finance?"


Then facilitate the messy work of finding the intersection between eight different definitions of success.


⚠️ The Uncomfortable Truth: This is slower than just deciding. It also produces goals your team will actually pursue when you're not in the room. Choose wisely.


The difference between clarity provided and clarity created is the difference between compliance and ownership. One requires you to constantly reinforce. One sustains itself.


━━━━━━━━━━━━━━━━━━━


🛤️ SHIFT 2: PATHWAYS Stop Bringing Back Conference Insights. Start Building Collective Capacity.


━━━━━━━━━━━━━━━━━━━


What you're doing now:


You went to the conference. Learned the framework. Came back energized. Built the implementation plan. Ready to deploy.


Two months later, you're experiencing "implementation friction"—consultant-speak for "nobody's actually doing this and everyone's pretending they don't notice."


Why? Because you brought back your pathway, not theirs.


What happens:


You keep wondering why your brilliant strategy isn't being executed. They keep wondering why you don't understand their reality. Everyone's frustrated. Nothing changes.


What to do instead:


"We agree we need to improve retention. Before we pick a strategy, let's identify: What's actually in our control? What resources do we have? What's worked before? Then let's build options together."

You're not withholding your expertise. You're teaching them to build pathways instead of walk yours.


⚠️ The Uncomfortable Truth: This feels inefficient at first. But it's the difference between leading a team that executes your plans (requires your constant presence) and leading a team that generates plans (functions when you're on vacation).


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💪 SHIFT 3: AGENCY (The Big One) Stop Loaning Belief. Start Building Their Capacity to Generate It.


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This is where the Hope Tax lives.


What you're doing now:


Cabinet discussion surfaces challenges. You reframe anxiety into optimism. They feel better. You feel exhausted. Nothing changes about their actual capacity to see possibility independently.


Next meeting: Same pattern. They bring problems. You bring hope. They express doubt. You provide belief.


You've accidentally trained them that hope is your job, not theirs.


What happens:


Your calendar fills with "quick conversations" where people need hope injections. You become the emotional infrastructure of your organization. They become dependent on you for basic optimism. Everyone calls this "supportive leadership" while you quietly burn out.


What to do instead:


"I notice we're cataloging obstacles. That's important—we need to see reality clearly. And I also notice nobody's named what's possible yet. Before I jump in, who wants to try? What's one pathway that could actually work?"


Awkward silence? Probably. Will last approximately 47 seconds (yes, I've timed this across hundreds of leadership teams).


Will someone eventually speak? Yes.


Will it be messier than when you do it? Yes.


Will it be theirs? Yes.


And is that the entire point? Also yes.


⚠️ The Uncomfortable Truth: The silence is diagnostic. If nobody can articulate possibility without you, you've created dependency, not capability. And dependency—no matter how inspirational it looks—is the opposite of leadership development.


Honest question: What would happen if you stayed silent for 47 seconds? Would your team collapse or discover they don't need you to think for them?


THE CASE STUDY: When Alicia Stopped Being the Hope Dealer


Let me tell you about a president I'll call Alicia (Alicia, you absolutely know this is you, and your former CFO is probably reading this right now and texting you).


Alicia led a regional comprehensive university. 12,000 students. Declining enrollment. Aging facilities. Board asking increasingly uncomfortable questions about "institutional viability" (academic-speak for "are we going to survive this?").


Her cabinet: Eight people with an average of 19 years in higher education each. Combined credentials that could staff a small academic conference. Combined ability to see possibility without Sarah? Roughly equivalent to their combined ability to agree on where to order lunch (which is to say: zero).


Every cabinet meeting followed the same script:


  • Someone surfaces enrollment/budget/operational challenge
  • Team catalogs obstacles with the thoroughness of people who've definitely done this before
  • Energy drops
  • Alicia reframes, provides hope injection, tells inspiring story
  • Meeting ends on upward trajectory
  • Nothing actually changes about the team's capacity


Alicia was even featured in a Chronicle article about "leading with optimism during challenging times."


Privately? Alicia was exhausted. And confused.


Because her team was brilliant individually but seemingly incapable of seeing possibility collectively. And she couldn't figure out why eight smart people couldn't generate optimism without her.


Before you read what Alicia did—predict: What's YOUR Hope Tax number? Comment your guess.


Then Alicia did something uncomfortable.


At her next cabinet meeting, when the Provost started cataloging enrollment challenges (demographics, competition, the existential crisis of regional comprehensives, probably something about "headwinds"), Alicia did something she'd never done:


She stayed quiet.


The silence was excruciating. Her CFO later told her it felt like 10 minutes.


Alicia timed it. 47 seconds.


Finally, her VP of Student Affairs said: "Okay, what if we looked at this differently? Declining traditional enrollment is actually forcing us to finally fix our adult learner infrastructure. We've been talking about that for six years but never had the pressure to actually do it. Maybe this crisis is the forcing function we needed."


Alicia told me later, "I almost interrupted him three times. I had to physically put my hands under my thighs to stop myself from jumping in. It was the hardest 47 seconds of my presidency. And the most important."


The conversation that followed wasn't as polished as when Alicia facilitated. Messier. Less linear. More awkward pauses.


But it was theirs.


Alicia did this systematically over six months:


  • Stopped immediately reframing every challenge
  • Started asking "Who else sees a pathway forward here?"
  • Practiced counting to 10 before providing hope
  • Named the pattern: "I think I've trained us that my job is to see possibility and your job is to see obstacles"


Her team stopped borrowing her hope and started building their own.


Cabinet meetings stopped being "Alicia inspires everyone for 90 minutes" and started being "eight people solve problems together."


The transformation wasn't dramatic. It was incremental. And it was permanent.


The numbers:


  • Hope Tax: $28,000/year → $4,200/year (85% reduction)
  • "Quick conversations" needing Sarah's optimism: 18/week → 3/week
  • Cabinet decisions made WITHOUT Sarah facilitating: 2/year → 12/year
  • Alicia's Sunday night work sessions: 4 hours → 45 minutes


Same budget. Same enrollment challenges. Same board pressure.


Different hope infrastructure.


Within six months:


  • Cabinet meetings were 35% shorter
  • Implementation increased 60%
  • Alicia's workload decreased significantly
  • Team made a major strategic pivot unanimously—without Alicia facilitating


The strategic plan didn't change. The hope infrastructure underneath it changed.


Turns out, that's what actually matters.


Now, if you're thinking "this framework makes sense, but how do I actually facilitate the awkward 47-second silence without it turning into a staring contest or accidentally making my VP cry?"—I get it. That's the gap between insight and implementation.


This is what The GROUP is for.


Each week, I turn the newsletter topic into a Leader CORE Lesson and Guide:


  • Facilitation scripts for navigating the silence when you stop being the hope source
  • Discussion protocols that build agency without feeling like therapy
  • Team exercises that develop hope infrastructure, not hope dependency
  • The actual language to use when someone says "but isn't hope your job as leader?"
  • Diagnostic tools to assess where your team is on the agency spectrum


It's free (because charging you to solve a problem called the Hope Tax would be peak irony), built for busy leaders who need practical resources—not more theory—and designed for Monday morning meetings when you're already exhausted from last week's hope performance.


Grab this week's Hope Infrastructure guide: https://www.higherperformancegroup.com/the-group

But whether you join The GROUP or not, here's what you can implement immediately...


THE APPLICATION: What to Do Monday Morning


(Assuming you survived last week's hope marathon and aren't currently hiding in your car eating lunch alone to avoid more "quick conversations" where someone needs you to help them "see this differently")


STEP 1: THE HOPE MONOPOLY AUDIT (15 minutes)


In your next cabinet meeting, when someone surfaces a challenge, don't immediately reframe it.


Count to 10. Out loud in your head. Feel the discomfort of the silence.


Then ask: "Before I share what I'm thinking, who else sees a pathway forward here?"


Watch what happens:


  • If nobody speaks, you've just discovered you have a hope monopoly
  • If someone speaks but then looks at you for validation, they're still borrowing agency
  • If someone speaks and others build on it without checking with you, congratulations—you have distributed agency somewhere


The silence is diagnostic data. Don't fill it. Let your team experience the gap between their current dependence and their potential capacity.


If this feels cruel, remember: You're not withholding help. You're creating space for them to discover they don't need to borrow what they can build.


(Objection handling: "But what if nobody speaks and the meeting just dies?" Then you've diagnosed a more serious problem than you thought. And you still can't fix it by continuing to be the hope dealer. The silence itself is the intervention.)


STEP 2: CALCULATE YOUR ACTUAL HOPE TAX (10 minutes)


Track this for one week. Every time you play "the optimistic one," make a tally mark.


Count honestly:


  • Cabinet meetings where you reframe challenges
  • One-on-ones where you "help them see differently"
  • Emails where you provide encouraging perspective
  • Hallway conversations where someone needs hope injection


Then do the math:


[Number of instances] × 15 minutes each × $125/hour × 47 weeks = Your Annual Hope Tax


For the president who hit 23 instances in five days? That's $32,662.50 annually.


That's not a rounding error. That's a full-time staff position you're filling with your emotional labor while wondering why you don't have time for strategic thinking.


Write the number down. Show it to someone. Maybe your spouse, who's been asking why you're exhausted on weekends.

Your Hope Tax isn't a leadership development expense. It's a leadership design flaw that's been costing you actual money and time you'll never get back.


STEP 3: THE AGENCY REDISTRIBUTION CONVERSATION (20 minutes at next cabinet meeting)


This is the uncomfortable one. This is where you name the pattern that everyone's been experiencing but nobody's been saying.

Add this to your next cabinet agenda: "Team development conversation: Hope infrastructure"

Then say this (or your version of this):


"I've noticed a pattern in our meetings, and I want to name it and see if you're noticing it too."

I think I've accidentally trained us that my job is to see possibility and your job is to see obstacles. That wasn't intentional, but I think it's happening. And I think it's making us less effective as a team.


Not because you can't see possibility—you absolutely can. But because I keep doing it for you before you have to. So you've stopped practicing that muscle.


What if we practiced seeing possibility together? What would that look like?"


Pause. Let that land. Count to 10 again.


Then:


"I'm not going to stop being optimistic. But I am going to stop being the only person who's optimistic. Starting today."

Uncomfortable? Extremely.


Necessary? Absolutely.


Will someone say "but isn't providing vision and hope literally your job as leader?" Probably your CFO.


Your response:


"My job is to build a team that can lead even when I'm not in the room. Right now, I'm accidentally preventing that by providing something you need to learn to generate yourselves."

This won't feel natural. It will feel like you're withholding something they need.


You're not. You're teaching them to build what you've been loaning.


There's a difference.


Pause here. Comment "47 SECONDS" if you're willing to try the awkward silence experiment at your next meeting. I want to see how many leaders are brave enough to stop talking.


OBJECTION HANDLING


"But we don't have time for this philosophical conversation about hope. We have actual crises."


You're currently spending 15+ hours per month being the hope dealer. That's 180 hours per year. That's 4.5 weeks of full-time work.


You don't have time NOT to fix this.


Also, this isn't philosophical. This is operational. Your team can't function independently because you've accidentally made yourself indispensable for basic optimism. That's not crisis management. That's crisis creation with inspirational language.


"What if I stop providing hope and they just spiral into negativity?"

Then you've discovered the actual state of your team's agency, and you can finally address the real problem instead of decorating around it with motivational speeches.


But here's what actually happens: When you stop filling every silence with optimism, someone else will. Maybe not immediately. Maybe not eloquently. But they will.


Because people don't lack the capacity for hope. They lack practice generating it when someone else has been doing it for them.


"This feels like I'm abandoning my team when they need me most."

You're not abandoning them. You're graduating them from dependence to capability.


There's a difference between supporting people and becoming their emotional life support system. One builds strength. One creates atrophy.


And right now, your team's hope muscles have atrophied because you keep doing the emotional heavy lifting while they watch.


THE MATURITY SHIFT: From Hope Performance to Hope Infrastructure


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IMMATURE LEADERS ASK: "Who needs to borrow my hope?"


MATURE LEADERS ASK: "How do I build a team that generates its own?"


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Immature leaders model optimism, yet wonder why their team remains pessimistic.


Mature leaders build systems where agency is distributed and wonder why they didn't do this five years ago.


━━━━━━━━━━━━━━━━━━━

Immature leaders measure their effectiveness by how inspired people feel after meetings.


Mature leaders measure effectiveness by how independently their team solves problems when they're not in the room.


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Immature leaders treat "being the hopeful one" as a leadership strength.


Mature leaders recognize it as a team development failure masquerading as inspirational leadership.


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Immature leaders = Indispensable + Exhausted Mature leaders = Team Capable + Vacation Restful


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💡 "The Hope Tax isn't an operational expense you have to accept. It's a leadership design flaw you can fix."


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The difference is the difference between performing hope and building the infrastructure that makes hope renewable.


One makes you indispensable and exhausted.


One makes your team capable and your vacation actually restful.


And unlike your actual budget constraints, your enrollment challenges, and the existential questions your board keeps asking—this one is 100% in your control.


YOUR TURN


Count this week. How many times were you "the optimistic one"?


Calculate your Hope Tax: [instances per week] × 15 minutes × $125/hour × 47 weeks = ?


Drop your Hope Tax calculation in the comments.


(Bonus points if it's so high it makes you reconsider every leadership podcast you've ever loved. Double bonus if you can calculate what you could have bought with that money—spoiler: it's probably a Honda Civic.)


What would it look like to stop loaning hope and start building the infrastructure for your team to generate their own?

Tag the cabinet member who borrows your hope most frequently. (Do it cowardly—don't explain what you're actually tagging them for.)


P.S. IF YOU'RE THINKING "I DON'T HAVE TIME TO TURN THIS INTO A MONDAY MORNING TEAM CONVERSATION"


I already did it for you.


The GROUP is a free community where every newsletter becomes a ready-to-deploy Leader CORE Lesson and Guide:

  • Facilitation scripts for navigating the 47-second silence without panicking
  • Discussion protocols that build agency without feeling like group therapy
  • Team exercises that develop hope infrastructure systematically
  • The actual language to use when your CFO says, "Isn't hope literally your job?"
  • Diagnostic tools to assess where your team is on the agency spectrum
  • Recovery protocols for when you accidentally slip back into hope-dealer mode


Join The GROUP here (it's free): https://www.higherperformancegroup.com/the-group


Plus you get access to hundreds of campus leaders who are also trying to stop being the lone source of institutional optimism. The implementation guides save you hours. The peer conversations? Those might save you from becoming that leader who's inspirational on LinkedIn and exhausted in real life.


HELP OTHER LEADERS DISCOVER THIS


If this resonated (or made you uncomfortable, which is basically the same thing):


→ Repost this with your Hope Tax calculation and biggest takeaway


→ Tag a leader who's definitely paying the Hope Tax right now (you know exactly who they are—the one who's always "the optimistic one" and always exhausted)


→ Comment with your experience—Have you noticed this pattern? What's it costing you? Your story helps others feel less alone


The more leaders who shift from providing hope to building hope infrastructure, the better our educational systems become. And the fewer leaders burn out trying to be the emotional architecture of their entire organization.


Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights.


NEXT ISSUE: "Your Cabinet Has Commitment Issues (And Your Strategic Plan Is the Emotional Affair)"


Why your team enthusiastically agrees to priorities in September and acts like amnesia victims by October. We'll explore the 15-minute exercise that reveals whether you have genuine ownership or performative compliance—plus the uncomfortable reason strategic plans built through consensus create exactly zero commitment.



Spoiler: Your team isn't failing to follow through. They're successfully executing a plan they never actually owned. And you're about to discover you've been confusing agreement with commitment for your entire leadership career.


Do you want more leadership topics and guides?

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An online community for higher education leaders, where we offer a library of lessons and guides that can be utilized during your leadership sessions and other resources.

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You cannot authentically empower others until you've established trust. You cannot facilitate genuine collaboration without both trust and empowerment. You cannot lead change successfully without trust, empowerment, collaboration, and influence working synergistically. Yet what do we do? We promote people into complex leadership roles and immediately expect them to manage change, resolve conflicts, and develop others—Level 5 work—when they're operating at Level 1-2 on Building Trust. That's not a competency gap. That's a developmental logic violation. And it's why 67% of change initiatives consistently fail. ━━━━━━━━━━━━━━━━━━━ 💡 "You cannot empower others until you've established trust. You cannot collaborate without empowerment. You cannot lead change without all prior competencies working synergistically." ━━━━━━━━━━━━━━━━━━━ (This is actually why we created the TEAM INTELLIGENCE framework and built it into our TEAM INSTITUTE sessions—to help leadership teams develop sequentially instead of randomly. But I'm getting ahead of myself.) TQ FRAMEWORK INTRODUCTION: This is the part where I'm supposed to tell you to "create psychological safety" or "build better relationships." But you already knew that. The real problem? Most leaders are attempting advanced leadership competencies without mastering the foundational one. Here's the developmental sequence that actually works, drawn from our Leader Competency Assessment: Level 1: Building Trust — Foundation for all others Level 2: Empowerment — Builds on trust foundation Level 3: Collaboration — Requires trust and empowerment Level 4: Broadening Influence — Leverages collaborative networks Level 5: Managing Change — Requires all prior competencies Level 6: Managing Conflict — Transforms collaborative tension into breakthrough Level 7: Developing Others — Apex competency synthesizing all others Your cabinet isn't dysfunctional because people lack skills. It's dysfunctional because you're trying to run Level 5 plays (change management) with a team operating at Level 1-2 trust. And trust—real trust, the kind that survives leadership transitions and organizational turbulence—isn't built in strategic planning sessions. It's built when relationships transcend the org chart. 🎯 BUILDING TRUST: THE COMPETENCY THAT DETERMINES EVERYTHING ELSE WHY THIS ALWAYS COMES FIRST (EVEN WHEN WE WISH IT DIDN'T) Organizations led by leaders who create a psychological safety culture are significantly more likely to foster innovative cultures, with substantially better talent retention and higher stakeholder satisfaction. (That's not motivation-poster wisdom. That's data from institutions that actually work.) But here's what most leadership development gets catastrophically wrong: They treat trust as a soft skill you sprinkle on top of competence, rather than the foundation that determines whether competence ever becomes performance. Trust is the oxygen of team intelligence. Without it, every other competency suffocates. Let me break down the five levels of Building Trust—and show you exactly where your cabinet is probably stuck: LEVEL 1: DEMONSTRATES INCONSISTENT RELIABILITY • Communication lacks transparency • Actions and words frequently misalign • Tends to blame others for setbacks Observable reality: This is the superintendent who announces, "My door is always open," but team members never walk through it. Or the cabinet member who commits to the meeting but ghosts on execution. Your team isn't underperforming because they're incompetent—they're hedging because reliability is inconsistent. Quick gut check: How many times this month has someone on your cabinet surprised you by not following through? LEVEL 2: SHOWS BASIC RELIABILITY BUT STRUGGLES WITH VULNERABILITY • Generally follows through on commitments • Shares limited information • Hesitates to admit mistakes Observable reality: This is where most educational leadership teams actually operate. Professional. Polite. Performing collaboration. But when something goes sideways, nobody's texting each other. They're calling someone outside the organization who they actually trust. You've built a reporting structure, not a team. Be honest: When was the last time someone on your cabinet admitted a mistake before you discovered it? LEVEL 3: CONSISTENTLY DEMONSTRATES INTEGRITY AND TRANSPARENCY • Demonstrates vulnerability as a leader • Advocates for team members even when costly • Addresses trust violations directly and fairly Observable reality: This is where the shift happens—from "colleagues who work together" to "people who have each other's backs." Cabinet members start processing real thinking with each other instead of around each other. When one person's worried about something, the team knows about it before it becomes a crisis. LEVEL 4: CREATES AN ENVIRONMENT OF PSYCHOLOGICAL SAFETY • Establishes systems that promote transparency • Creates mechanisms for addressing breaches of trust • Models reconciliation and repair after conflicts Observable reality: This is the cabinet that can debate controversial decisions and still go to lunch together afterward. Why? Because they've built systems—not just goodwill—that make trust renewable even when it's damaged. They've moved from hoping trust happens to architecting it into how they operate. LEVEL 5: BUILDS INSTITUTIONAL CULTURES OF TRUST • Establishes formal and informal influence channels • Develops systems for cross-campus knowledge sharing • Connects the institution to external opportunities Observable reality: This is rare. This is when your cabinet's trust infrastructure becomes the model for the entire district. When principals start running their teams the way you run yours—not because you mandated it, but because they've watched it work. THE BRUTAL REALITY CHECK: We spent this fall running TEAM INSTITUTE sessions with campus leadership teams, and we started every single one with the Building Trust assessment. Want to know the most common result? Leaders rated themselves at Level 3-4. Their teams rated them at Level 1-2. That gap? That's your entire performance problem right there. THE THREE TRUST QUESTIONS THAT REVEAL EVERYTHING: I learned these from a leader who built multiple teams across completely different organizational contexts. He said the distinguishing factor wasn't competence or chemistry—it was answering three questions honestly: Question 1: "Who on this team would I call at 11 PM if my world were falling apart?" If the answer is zero or one, you don't have a team. You have coworkers who attend meetings. Question 2: "Who on this team has embraced the leader I'm becoming, not just the role I'm performing?" Leadership transitions require identity evolution. If your cabinet can't hold space for that, people perform their new role while psychologically remaining in the old one. (This is why your brilliant new Dean still acts like a Chair.) Question 3: "Can I make decisions WITH this team, or do I just announce decisions TO them?" If you're married, you don't make major life decisions unilaterally and then expect your spouse to get on board. Why do we think that works with leadership teams? The teams that can answer all three questions affirmatively? Those are the ones where trust isn't a nice-to-have. It's the infrastructure underneath everything else. CASE STUDY: THE TEAM THAT REBUILT TRUST FROM LEVEL 1 A community college president (let's call her "Maria"—and yes, she knows I'm telling this) inherited a cabinet of seven VPs. All credentialed. All experienced. All completely siloed and performing trust instead of practicing it. Her first 90 days, she tried what most new leaders try: strategic planning. Vision alignment. Goal cascading. Professional development. Nothing changed. Then she did something most leaders won't: She admitted the problem wasn't strategy. It was trust. She brought in our TEAM INTELLIGENCE assessment . Results showed her cabinet at Level 1-2 on Building Trust, yet they were attempting Level 5 work (managing major institutional change). The developmental logic violation was obvious. Here's what she did: She stopped leading cabinet meetings and started building trust infrastructure. She asked each VP privately: "Who on this team would you call at 11 PM if something went sideways in your personal life?" Zero VPs named anyone on the cabinet. Then she asked: "Who on this team knows what you're genuinely worried about regarding your work right now—not the polished version you present in meetings, but the real anxiety?" Two had someone. Five didn't. The gap between "colleagues" and "people who trust each other through seasons" was costing them everything. Maria created monthly one-on-one conversations where the only agenda was: "Who are you becoming as a leader, and how can this team help you get there?" Not performance evaluations. Identity evolution conversations. She stopped managing performance and started shepherding transformation. Within 90 days, VPs started texting each other their real concerns instead of people outside the room. Within six months, they'd formed what I call "micro-alliances"—2-3 people who processed real thinking together between formal meetings. Within a year, the cabinet made a controversial curricular decision unanimously because they'd made it WITH each other. Student success metrics? Increased 12 percentage points. Faculty satisfaction? Up 23%. But Maria told me: "The strategy didn't change. The trust infrastructure underneath the strategy changed. Turns out, that's what actually matters." She rebuilt from the foundation up. Level 1 to Level 4 in 18 months. That's not magic. That's developmental sequence done right. 📋 HERE'S WHAT TO DO MONDAY MORNING (BEFORE YOUR FIRST CABINET MEETING) STEP 1: RUN THE TRUST LEVEL AUDIT (20 MINUTES) Pull out our Leader Competency Assessment—or just grab a piece of paper and be brutally honest. For Building Trust, where is your cabinet actually operating? • Level 1 : Inconsistent reliability, limited transparency, misaligned words and actions • Level 2 : Basic reliability but limited vulnerability • Level 3 : Consistent integrity, demonstrates vulnerability, advocates for team members • Level 4 : Creates psychological safety systems • Level 5 : Builds institutional trust cultures Don't rate where you want to be. Rate where the evidence says you are. Then—and this is the hard part—ask 2-3 trusted people on your team to rate you honestly. (If the gap between your self-assessment and their assessment is more than one level, that gap IS your leadership problem.) STEP 2: ASK THE THREE TRUST QUESTIONS (30 MINUTES TOTAL, 10 PER QUESTION) Schedule 30 minutes alone. Write down honest answers to: 1. "Who on my cabinet would I call at 11 PM if my world were falling apart?" (Names, not theory.) 2. "Who on my team knows the leader I'm becoming, not just the role I'm performing?" (If nobody comes to mind immediately, that's your answer.) 3. "Am I making decisions WITH my team, or announcing decisions TO them?" (Check your last three major decisions. How many were truly collaborative vs. performatively collaborative?) If you can't name at least 2-3 people for questions 1 and 2, you don't have a performance problem. You have a trust infrastructure problem. (Objection handling: "Joe, this feels soft. We need to focus on results." Fair pushback. But here's the data: Leaders in the top quartile for Building Trust competencies are significantly more likely to achieve institutional objectives. The teams that outperform yours? They already figured this out. You can dismiss it as soft, or you can build the foundation that makes results possible.) STEP 3: CREATE ONE "IDENTITY EVOLUTION" CONVERSATION THIS WEEK (45 MINUTES) Pick one cabinet member. Schedule 45 minutes. No agenda except this: "I want to understand who you're becoming as a leader, not just how you're performing in your role." Ask: • "What identity from your previous role are you still carrying that might not serve you here?" • "What new leadership identity are you nervous about stepping into?" • "How can this team hold space for who you're becoming?" Then—critically—share your own answers first. Model the vulnerability you're asking for. This isn't therapy. This is recognizing that leadership transitions require identity evolution, and teams that can't hold space for that will always underperform their talent level. (Pro tip: This conversation will feel awkward the first time. That awkwardness is diagnostic. If you can't have this conversation, you're operating at Level 1-2 trust. Which means you can't do Level 5 work. The math doesn't lie.) ⚡ THE MATURITY SHIFT: FROM COMPETENCE WITHOUT FOUNDATION TO TRUST-BASED TEAM INTELLIGENCE IMMATURE TEAM INTELLIGENCE: • Promotes leaders based on technical competence, ignores trust capacity • Attempts Level 5 work (change management, conflict transformation) with Level 1-2 trust • Believes competence creates collaboration • Confuses "getting along professionally" with psychological safety • Optimizes for efficient meetings over authentic relationships • Measures team health by completed initiatives, not trust infrastructure • Views vulnerability as weakness rather than foundation MATURE TEAM INTELLIGENCE: • Develops leaders sequentially through competency levels starting with trust • Recognizes you cannot skip developmental stages without creating fragility • Knows trust creates the conditions where competence becomes performance • Distinguishes "colleagues who collaborate" from "teams that trust each other through seasons" • Prioritizes identity evolution conversations over performance management • Measures team health by the "11 PM phone call test" and vulnerability indicators • Views Building Trust as the oxygen that makes all other competencies possible The shift isn't about being less professional. It's about being honest that principles without competencies are wishes—and competencies without sequential development are illusions. Your cabinet doesn't need another initiative. It needs the foundational competency that determines whether any initiative actually works: Building Trust at Level 3 or higher. Everything else is decoration on a house with no foundation. P.S. THE FOUNDATION UNDER THE FOUNDATION I was meeting with a superintendent recently who said something that's stuck with me: "Joe, I've read every leadership book. Attended every conference. My team is credentialed, experienced, and talented. But we're still not clicking. What am I missing?" I asked him one question: "On a scale of 1-5, where's your cabinet on Building Trust?" Long pause. Then: "Probably a 2. Maybe a 1.5 if I'm being honest." "And what level of work are you attempting?" Another pause. "Change management. Conflict resolution. Developing future leaders. So... Level 5?" There's your answer. You cannot skip developmental stages. Leadership competencies build sequentially—each creates the foundation for those that follow. Attempting Level 5 work with Level 1-2 trust isn't a strategy problem. It's a physics problem. ━━━━━━━━━━━━━━━━━━━ 💡 "Principles without competencies are wishes—and competencies without sequential development are illusions." ━━━━━━━━━━━━━━━━━━━ And here's what I've learned after 25 years of this work, grounded in principles that go way beyond organizational theory: The foundation under the foundation is actually faith. Not faith as religion forced on secular space. Faith as the recognition that we're building something bigger than our own ambition. That how we lead matters as much as what we achieve. That trust isn't a technique—it's the recognition that we're all navigating uncertainty together, guided by principles beyond self-interest. I know I'm among friends here who share those values. Who understand that excellent leadership flows from internal alignment with something transcendent. Who get that Building Trust isn't manipulation—it's stewarding relationships with the care they deserve. This fall, we ran Team Institute sessions with campus leadership teams focused specifically on this: Building Trust as the foundational competency that determines everything else. We used the Leader Competency Assessment to help teams see where they actually are (not where they think they are), then gave them sequential tools to develop from Level 1 to Level 4. The feedback? Teams are finally addressing the real problem instead of decorating around it. If your cabinet is talented but underperforming, you don't need another strategic planning session. You need to build the trust infrastructure that makes strategy actually work. New campus teams enroll in the Team Institute each month. We start with Building Trust. We develop sequentially through the seven competencies. We use the Team Intelligence framework to multiply individual development into collective performance. Want the full Leader Competency Assessment to run with your team? Message me directly or email info@higherperformancegroup.com and I'll send it to you. No cost, no strings—just a tool to help you see where you actually are versus where you're attempting to operate. If you're interested in what Team Institute might look like for your team, let's have a conversation about where your team is and where sequential development could take you. But even if you never reach out, do me one favor: Before your next cabinet meeting, honestly assess—Where are we on Building Trust? And what level of work are we attempting? If there's a gap of 2-3 levels, you just diagnosed your entire performance problem. The question is: Are you willing to go back to the foundation and build it right? ONE MORE THING... If this resonated, I need your help with three things: 1. Repost this with your honest answer: "Where is my team on Building Trust (Level 1-5)? And what level of work are we attempting?" Tag me so I can see your assessment. (The gap between those two numbers tells you everything.) 2. Tag someone on your leadership team who's committed to building from the foundation up—not just decorating around dysfunction. Tell them specifically why you're tagging them. 3. Comment below with this: What's one moment when you realized your team's performance problem was actually a trust problem? What did you do about it? (I read every single comment because your reality shapes what we build next.) Tag DR. JOE HILL and Higher Performance Group in your repost or comment. And if you're serious about moving your team from Level 1-2 to Level 3-4 trust, message me about TEAM INSTITUTE enrollment. New cohorts launching monthly. Or email info@higherperformancegroup.com to get the full Leader Competency Assessment for your team. Most important question: Who on your cabinet would you call at 11 PM? If you can't immediately name 2-3 people, you just found your starting point. NEXT ISSUE PREVIEW "The $847,000 Meeting Tax: Why Your Cabinet Is Bleeding Budget in 90-Minute Increments" You know those weekly cabinet meetings where everyone reports out, but nothing actually gets decided? I ran the numbers. For a typical superintendent cabinet, those meetings cost $847,000 annually when you calculate salary, prep time, and opportunity cost. That's not a meeting problem. That's a TEAM INTELLIGENCE deficit costing you nearly a million dollars a year. (Spoiler: The highest-performing cabinets meet half as often and decide twice as fast. We'll break down exactly how they do it.) See you next week. Keep building from the foundation up. —Joe  P.S. - If this issue helped you see something differently, take 10 seconds to repost it with your biggest takeaway. Your network needs this too.
By HPG Info October 28, 2025
How (Well-Intended) Collaboration Becomes An Endless Rehearsal Your CFO just scheduled another "alignment call" before Tuesday's cabinet meeting. Your Chief Academic Officer wants to "preview concerns" over coffee. Your VP of Enrollment has "quick questions" that definitely aren't quick. This isn't collaboration. This is diplomatic relations between separate nations who happen to share a building. Here's what's killing American education—and it's not enrollment cliffs, funding cuts, or your board's 90-minute AI debate (it's both a threat AND opportunity, you're welcome, moving on). It's this: THE MEETING TAX CALCULATOR 4.7 hours per week in pre-meetings × 8 cabinet members × 42 working weeks × $140K average salary = $1,127,520 per year That's not a line item in your budget. That's a yacht. A medium-sized yacht you're sinking annually into talking ABOUT talking. And here's the devastating part: After all those meetings? You still don't have alignment. You have consensus cosplay. Everyone nodding while mentally drafting the email they'll send AFTER this meeting, explaining why this meeting's decisions won't work for their division/building/department/reality. Your turn: Calculate your Meeting Tax below. Weekly pre-meeting hours × team size × 42 weeks × average salary = ? Drop your number in the comments. Let's see who's got the most expensive collaboration theater. (Spoiler: 67% of educational leadership teams spend more time preparing FOR decisions than making them. That's not collaboration. That's endless preparation with no execution. And while you're stuck in meeting purgatory, enrollment is shifting, your board is asking questions you answered three meetings ago, and your teachers are wondering if leadership actually... leads.) THE DIAGNOSIS: Why Smart Teams Build Stupid Processes Let's talk about this like adults who've survived multiple strategic planning cycles, at least one superintendent/chancellor search that somehow took longer than an actual presidential election, and that January board meeting where someone definitely said something that made everyone else wonder if they'd accidentally joined a different organization. Here's what your last two weeks actually looked like: Monday, 6:30 AM: Cabinet member A messages you about "aligning before Tuesday's meeting." Translation: Lobbying for their position before anyone else can. You spend 45 minutes on a call that could have been handled in the actual meeting if your team trusted each other enough to think out loud together. If you're K-12, this happened before school started, which means you arrived at 6:30 AM for a 7 AM "quick chat" that made you late to bus duty. If you're higher ed, this happened over coffee that got cold while you listened to why the enrollment strategy conflicts with academic affairs priorities for the ninth time this semester. Tuesday Morning: Three separate people Slack you "quick questions" before the 10 AM cabinet meeting. None of these questions are quick. All of them are positioning. Your CFO wants to "preview budget concerns." Your chief academic officer wants to "discuss the implications." Your principal/dean wants to "clarify expectations." You're now late to your own meeting because you've essentially held three mini-meetings in your office doorway while your actual calendar said you had 30 minutes to prep. Tuesday 10 AM: The actual cabinet meeting. Where everyone performs the kabuki theater of collaborative decision-making while carefully avoiding any actual disagreement because—and here's the kicker—you haven't built the emotional infrastructure for productive conflict. So instead of 90 minutes of real thinking, you get 2.5 hours of strategic ambiguity that technically sounds like agreement but practically means nothing. Decisions get made with enough wiggle room that everyone can interpret them differently later. Tuesday Afternoon Through Thursday: The post-meeting meetings. Your CFO "wants to clarify something." Your Provost/Chief Academic Officer "has concerns they didn't want to raise in front of everyone." Your VP of Enrollment/Director of Student Services "interprets the decision differently" than your VP of Student Affairs/Principal. In K-12, you're now translating cabinet decisions to building leaders who weren't in the meeting but will definitely have opinions about implementation. In higher ed, you're explaining to deans why what seemed clear in cabinet somehow needs three follow-up conversations before it reaches department chairs. Friday: You're exhausted. They're exhausted. Nothing is actually decided. But everyone's calendar is full, so at least it LOOKS like leadership is happening. And somewhere, a teacher is wondering why the new initiative lacks clarity, a faculty member is asking when leadership will actually lead, and a parent/student is experiencing the downstream consequences of decisions that took four meetings to not-quite-make. I know the loneliness of being the only person who sees this pattern. Of feeling like you're herding cats, except the cats all have advanced degrees, strong opinions about governance structures, and believe their version of reality is the correct one (because in their building/division/department, it actually is). Of wondering if you're the problem because surely—SURELY—leadership teams at other districts/institutions don't operate like a group project where everyone's doing their part but nobody's read anyone else's sections. But everyone's calendar is full, so at least it LOOKS like leadership is happening. You're not crazy. Your team isn't incompetent. You've just been optimizing the wrong variable while the world outside your conference room keeps moving. Comment "FRIDAY" if this was literally your week. Here's What's Really Happening Your team has high individual intelligence but catastrophically low collective intelligence. They're brilliant people who've never learned to think together under pressure. So they compensate with preparation. Lots and lots of preparation. Pre-meetings to feel safe. Post-meetings to repair damage. Side conversations to build coalitions. It's not malicious. It's mathematical. IQ × EQ × PQ = TQ | TEAM INTELLIGENCE Your team has high IQ (obviously—you don't accidentally become a VP, Assistant Superintendent, Provost, or Principal). But your collective EQ is basically a group chat where everyone's typing and nobody's reading. And your PQ—the Perspective Intelligence (social awareness) about who should be thinking about what and how roles intersect—is a Venn diagram that's actually just eight separate circles pretending to overlap. High individual scores. Zero multiplication happening. You're adding when you should be multiplying. Math doesn't care about your org chart or your governance handbook. When any variable equals zero, the entire equation equals zero. That's not a metaphor. That's math. THE FRAMEWORK: The Three-Meeting Cascade Call this the Meeting Multiplication Dysfunction. Or don't. It'll still explain why your "agile leadership team" needs three attempts to make one decision while everyone else is asking why leadership can't just decide things. 1. THE PRE-MEETING MEETING: When Trust Goes to Die Monday, 6:30 AM. You're meeting your Assistant Superintendent for "quick alignment" before school starts. This happens in your car in the parking lot because your office isn't unlocked yet. You're late for bus duty. The "quick" chat takes 47 minutes. Tuesday, 8:15 AM. Your principal "just needs 5 minutes" before the 10 AM cabinet meeting. Those 5 minutes happen in your doorway while you're trying to review the agenda. It takes 23 minutes. You're now late to your own meeting. Tuesday, 9:45 AM. Three Slack messages. Two "quick questions." One "can we preview something real fast." This is the one that happens before the real meeting because someone "wants to get aligned first." Sounds reasonable. Feels professional. It's actually a symptom of terminal team dysfunction. Here's what pre-meetings actually signal: "I don't trust that my perspective will be heard/valued/understood in the group setting, so I need to lobby individually first." If this were a romantic relationship, we'd call it triangulation and recommend therapy. In leadership teams, we call it "stakeholder management" and put it on our calendars as if it were a virtue. THE PRE-MEETING TRANSLATION GUIDE: "Can we align before Tuesday?" = I'm lobbying before anyone else can. "Quick question before the meeting." = I'm positioning my stance early. "Want to preview this?" = I need your backing before the group. "Can we sync?" = I don't trust the team process (This is why your 10 AM cabinet meeting has six shadow meetings happening between 8-9:45 AM. Everyone's preparing for collaboration like it's game day, except nobody's having fun, and the actual game somehow still disappoints. In K-12, these happen before the buses even arrive. In higher ed, they occur over coffee in offices while students walk past, wondering what administrators actually do all day.) The pre-meeting exists because your team lacks shared language for productive disagreement. So instead of effectively disagreeing in the meeting, they pre-negotiate positions outside it. It's like UN diplomacy except you all work in the same building and could just... talk to each other. But you won't. Because someone might push back. In the actual meeting. Where productive conflict belongs. Comment "TRIANGULATION" if you've scheduled a pre-meeting this week. 2. THE ACTUAL MEETING: Performance Art Masquerading as Decision-Making Tuesday, 10:00 AM. The meeting itself becomes theater. Everyone's performing "collaborative leader" while mentally composing the follow-up email that will walk back whatever gets decided. You can spot this pattern when: Someone says, "I think we're all saying the same thing." Reality: You are clearly NOT all saying the same thing Someone volunteers to: "Take this offline." Translation: "I'll fix this later through a different process because this process is broken." The VP/Principal/Dean, who was VERY CLEAR in your pre-meeting, becomes suddenly philosophical and abstract in the group setting. Decisions get made but somehow lack the specificity needed for implementation, which is how you end up with "strategic priorities" that mean different things to different people and somehow create more work for teachers/faculty who definitely didn't ask for another initiative. In K-12: Building principals leave with three different interpretations of the same directive, and by the time it reaches teachers, it's basically telephone. In higher ed: Deans leave with enough ambiguity to interpret the decision in whatever way least disrupts their college, and by the time it reaches faculty, nobody's sure what was actually decided. This isn't collaboration. This is collaborative fan fiction. Everyone's writing their own ending and hoping it somehow aligns. Meanwhile, your board is asking why implementation is slow, your community is wondering why nothing changes, and your front-line educators are experiencing leadership as a series of contradictory messages that all claim to be "strategic." The actual meeting fails because you've optimized for harmony over clarity. Your team has high individual EQ but low collective EQ. They can each read a room. They've never learned to build a room together where truth-telling doesn't feel dangerous. Repost this if your last cabinet meeting made decisions that still need "clarification." 3. THE POST-MEETING MEETING: Where Decisions Go to Be Reinterpreted This is my personal favorite because it's so predictable you could set your calendar by it. Within 47 minutes of your cabinet meeting ending, someone will ping you to "clarify something." That something is never a clarification. It's a renegotiation. They're reopening what seemed closed because it was never actually closed—it was just ambiguous enough that everyone could leave the meeting believing their interpretation won. THE POST-MEETING PATTERN: Tuesday, 12:30 PM: CFO wants to "clarify budget implications." Tuesday, 2:15 PM: CAO has "concerns they didn't want to raise in front of everyone." Wednesday, 9:00 AM: VP "interprets the decision differently." Thursday, 3:30 PM: You're explaining to the next layer of leadership what was "decided." The post-meeting meeting exists because your team lacks Perspective Intelligence. Nobody's clear on who has decision rights about what. So everything feels like it needs consensus, which means nothing ever gets truly decided, which means the decision-making process becomes an infinite loop of meetings about meetings about meetings. If your PQ were functioning, people would know: "This is my decision domain. This is your decision domain. Here's where they intersect and how we coordinate." Instead, everyone's domain is "strategic leadership," which practically means everyone has opinions about everything and decision rights about nothing. In K-12, this creates a phenomenon in which superintendents make district-level decisions that principals then "adapt" for their buildings, resulting in teachers experiencing inconsistent leadership. In higher ed: This creates the phenomenon where presidents make institutional decisions that provosts then "contextualize" for academic affairs, which deans then "interpret" for their colleges, which department chairs then... you get the idea. By the time it reaches the classroom, nobody's sure what the original decision was. Tag your cabinet member who's best at "clarifying" decisions after meetings (do it cowardly—don't name what they're actually doing). THE CASE STUDY: Marcus and the 14-Hour Miracle Let me tell you about a leader I'll call Marcus (not his real name, but Marcus, your former CFO absolutely knows this story is about you two and is probably smirking right now). Marcus led a mid-sized institution—a regional public university that could just as easily have been a suburban school district of 8,000 students dealing with declining enrollment, rising costs, and a board asking increasingly uncomfortable questions about efficiency. His cabinet: 7 people with an average of 19 years in education. Combined credentials that could stock a small academic conference. Combined ability to make a decision without three meetings? Roughly equivalent to a committee asked to choose pizza toppings while honoring everyone's dietary restrictions and also addressing systemic inequity in pizza distribution. Before we worked together, Marcus's calendar was a crime scene. I'm talking 23 hours per week in cabinet-related meetings. Not including the "quick syncs" that somehow always took 40 minutes. Not including the "can we talk about Tuesday" messages that turned into strategy sessions in the parking lot. Not including the time spent translating cabinet decisions to the next layer of leadership who would then need their own meetings to process what leadership decided. His team wasn't lazy. They were meeting themselves to death. They'd have the Monday cabinet meeting. Then, on Tuesday morning, his CFO would "want to clarify the budget implications." Tuesday afternoon, his Chief Academic Officer would "need to discuss how this affects instructional priorities / academic programs." Wednesday, his VP of Advancement would "have concerns about community perception" (in K-12, substitute "Director of Communications" worried about parent reaction). By Thursday, Marcus was re-meeting about Monday's meeting while preparing for the following Monday's meeting. By Friday, he was exhausted and wondering why leadership felt more like crisis management than strategic direction. His team had an average TEAM INTELLIGENCE score of 4.2 out of 10. For context, that's the score where teams are technically functioning but primarily through heroic individual effort and way too many meetings. High IQ (9.1 average). Catastrophically low EQ (3.8 collective). And a PQ configuration that made about as much sense as their parking situation (which, coincidentally, also frustrated everyone daily). Then Marcus did something radical: He killed the pre-meetings. Not by policy. You can't policy your way out of a trust problem. He did it by creating conditions in which pre-meetings became unnecessary. His team took the TEAM INTELLIGENCE assessment (results were humbling—to quote his CFO: "Well, this explains why I schedule all those 'alignment conversations'"). His team wasn't lazy. They were meeting themselves to death. They built a shared language for disagreement (turns out you can just... disagree in meetings if you've practiced how to do it productively first). They clarified decision rights so people stopped feeling like everything needed consensus (spoiler: most things don't need consensus, they need a clear decision-maker and good communication after). Six months later: Same people. Same challenges. Same budget constraints and enrollment pressures. 61% fewer meetings. They still had cabinet meetings. But those meetings became actual decision-making sessions instead of performance art. They still had hard conversations. But those conversations happened IN the meeting, not in the shadow government of pre- and post-meetings surrounding it. Decisions got made with clarity. Implementation happened faster. Teachers/faculty experienced leadership as more coherent. The board stopped asking, "Why does everything take so long?" His calendar went from 23 hours of cabinet meetings per week to 9. That's 14 hours back per week. That's 588 hours per year. That's 3.5 months of 40-hour workweeks. Marcus got back by teaching his team to think together instead of preparing to perform. The difference? They stopped optimizing for comfort and started optimizing for clarity. Revolutionary? No. Obvious? Yes. Common? Based on the data from 987 leadership teams across K-12 and higher ed—absolutely not. Now, if you're thinking, "this makes perfect sense, but how do I actually facilitate this conversation with my team next Tuesday without it turning into another meeting about meetings?"—I get it. That's the gap between insight and implementation. This is what The GROUP is for. Each week, I turn the newsletter topic into a Leader CORE Lesson and Guide: facilitation notes, discussion prompts, the Meeting Audit tool, team exercises for building disagreement infrastructure, diagnostic questions—everything you need to lead your team through this content without spending Sunday night building materials from scratch. It's free (because I'm not going to charge you to solve a problem that's already costing you half a million dollars annually), built for busy leaders who need practical resources —not more theory —and designed for Monday morning meetings when you're already exhausted from last week's meeting cascade. Grab this week's guide: But if you join The GROUP or not, here's what you'll be able to implement immediately... THE APPLICATION: What To Do Monday Morning (Assuming you survived last week's meeting marathon and aren't currently hiding in your car eating lunch alone to avoid more "quick syncs") Step 1: The Meeting Audit (20 minutes) At your next cabinet meeting, put this on the agenda: "Before we dive into today's topics, let's do a 10-minute mapping exercise. Everyone, take out your calendar. Count the hours you spent last week in: pre-meetings for cabinet decisions, the actual cabinet meeting, and post-meetings clarifying cabinet decisions. Include the 'quick chats' and 'alignment conversations.' Be honest—nobody's grading this except your own calendar." Then go around the room. Say your numbers out loud. Add them up. If the total is under 30 hours for your whole team, you're doing better than 73% of leadership teams (congrats, you can skip the rest of this newsletter and go actually lead something). If it's 40-60 hours, you're average (which in this context means "acceptably dysfunctional"). If it's over 60 hours, you have a yacht-sized problem (see opening paragraph). Now multiply that weekly total by 42 working weeks. Then multiply by your team's average fully-loaded compensation rate (salary + benefits, divided by 2,080 working hours per year). That number you just calculated? That's not your collaboration investment. That's your collaboration tax. And unlike your actual taxes, this one is optional. (If someone says, "But we NEED all these meetings to stay aligned," you've just identified who benefits most from the current system. Usually, it's the person with the lowest collective EQ who's compensating with individual relationship management. We love them. They're exhausting. We'll address this in Step 3.) Step 2: The Trust Diagnostic (15 minutes, uncomfortable but worth it) Still in that same meeting, ask this question: "On a scale of 1-10, how comfortable are you disagreeing with someone in this room during our meetings—not in a pre-meeting, not in a post-meeting, but in the actual meeting when the whole team is present?" Write down your own answer first. Then go around the room. If everyone says 8+, somebody's lying (probably the person who scheduled three pre-meetings last week). If answers differ by more than 4 points, you don't share a common understanding of your team's emotional infrastructure. If anyone says below 5, you've just identified why the pre-meetings exist. If your K-12 principals or higher ed deans are giving answers different from those of your central office/administrative team, you've identified a systemic problem—trust doesn't cascade; it has to be built at every level. Here's the thing about trust in teams: It's not built through retreats or trust falls or that time you did an escape room and technically escaped, but Susan will NEVER forgive Brad for not listening to the red herrings. Trust is built through successfully navigating disagreement together. Your team doesn't trust each other because they've never practiced disagreeing productively. So they've created an elaborate system of side conversations to avoid disagreement entirely. You can't policy your way out of this. You have to practice your way through it. Step 3: The Decision Rights Map (30 minutes in next meeting) This is where you fix the PQ dysfunction that's causing half your post-meetings. Create a simple chart with three columns: MY DECISION (I decide, I inform you) OUR DECISION (We decide together, consensus required) YOUR DECISION (You decide, you inform me) Then list your top 10 most common decision types. In K-12: budget reallocation, curriculum adoption, staffing changes, facility use, discipline policies, community communication, and program modifications. In higher ed: budget reallocation, academic program changes, enrollment strategy shifts, policy updates, resource distribution, faculty matters, student services changes. Go through each one. Assign it to a column. Watch the discomfort happen when people realize they've been treating "Your Decision" items like "Our Decision" items, which is why everything takes three meetings and someone's always unhappy. If more than 40% of items land in "Our Decision," you have a consensus addiction problem. Leadership teams that require consensus for everything make zero decisions quickly. They make elaborate compromises slowly. There's a difference. And while you're compromising, your teachers are waiting for clarity, your faculty are wondering if anyone's actually in charge, and your students are experiencing the consequences of slow leadership. The goal: Clarity about who decides what. Not consensus about everything. Not dictatorships about anything. Clarity. So people stop reopening decisions that weren't theirs to make and stop avoiding decisions that are. OBJECTION HANDLING "But we don't have time for this meta-conversation about meetings." You just spent 47 hours last week in meetings ABOUT meetings. You don't have time NOT to have this conversation. Also, this isn't meta. This is the actual work. The strategic planning you keep meeting about? That's the distraction. The real work is building a team that can think together efficiently enough to actually execute the strategy you keep strategizing about. You're not too busy to fix this. You're too busy BECAUSE of this. And while you're busy meeting, enrollment decisions are being made by families who won't wait for your cabinet to align, competitive institutions are moving faster, and your best teachers/faculty are wondering if leadership will ever actually lead. "My team needs those pre-meetings to feel prepared." Your team needs those pre-meetings because they don't feel safe being unprepared in front of each other. That's not a preparation problem. That's a psychological safety problem disguised as professional courtesy. Teams with high collective EQ think out loud together. They bring half-formed ideas to meetings and refine them collectively. They disagree productively and leave aligned. Teams with low collective EQ think separately, prepare extensively, perform agreement publicly, then repair privately. Your team is currently doing the second thing. It's costing you 588 hours per year per leader. The bar for "better" is underground. And the opportunity cost? While you're meeting about meetings, other districts/institutions are outpacing you. Not because they're smarter. Because they're faster. THE MATURITY SHIFT Immature leaders think: "We need more meetings to stay aligned." Mature leaders think: "We need better TEAM INTELLIGENCE, so we need fewer meetings." Immature leaders optimize calendar coverage—if it's not on the calendar, it's not important. Mature leaders optimize decision velocity—how fast can we move from question to clarity to action while everyone else is still scheduling pre-meetings? Immature leaders treat pre-meetings as strategic stakeholder management. Mature leaders treat pre-meetings as symptoms of broken team infrastructure that need diagnosis, not optimization. Immature leaders believe slow decision-making demonstrates thoughtfulness. Mature leaders know slow decision-making demonstrates dysfunction (and demonstrates it to everyone who's waiting for leadership to lead—teachers, faculty, students, families, boards, communities). The difference is the difference between managing around your team's limitations and eliminating those limitations. One makes you busy. One makes you effective. One gives you a calendar that looks impressive in screenshots. One gives you time, actually, to lead while the world keeps changing around you. The meeting about the meeting isn't a best practice. It's a red flag wrapped in Outlook invites. And unlike your actual challenges (enrollment shifts, budget pressures, political polarization making every decision feel like navigating landmines, AI disrupting everything, including how you're supposed to lead), this one is 100% fixable. Today. By you. With your team. Your Turn How many hours did YOU spend last week in pre-meetings, actual meetings, and post-meetings for cabinet decisions? Bonus points if you can calculate what that costs in actual dollars using your fully-loaded compensation rate. Double bonus points if you can calculate what that time could have been spent on instead—instructional leadership, strategic thinking, community building, literally anything that serves students instead of serving meeting culture. Drop a comment. Tag the cabinet member who schedules the most pre-meetings (do it cowardly—tag them without naming what they do). Or screenshot this and text it to your entire cabinet with the subject line "Wednesday's agenda just changed." Found value in this? Help other educational leaders discover it: → Repost this with your calculated meeting tax number → Tag a leader who lives in pre-meeting purgatory → Comment with your most absurd "quick sync" story—your story helps others feel less alone The more leaders shift from meeting about meetings to actually making decisions, the better our educational systems become. And given everything happening in education right now—political pressure, financial constraints, enrollment uncertainty, technology disruption—we need leaders who can actually lead, not leaders stuck in meeting purgatory while the world changes around them. Follow @Dr. Joe Hill and @Higher Performance Group for weekly # TEAM INTELLIGENCE insights. Next Issue: "Your Strategic Plan Has Group Project Energy (And Everyone's Doing Their Part Wrong)" We'll explore why your five-year vision feels like that college group project where everyone submitted their section without reading anyone else's, the bibliography has three different citation formats, and somehow you still got a B- because the professor gave up grading it halfway through. Spoiler: You're not having a strategic alignment problem. You're having a "nobody read the Google Doc instructions" problem, and someone keeps editing it without track changes while another person is still working in the old version they downloaded to their desktop three weeks ago. P.S. If you're thinking "I don't have time to turn this newsletter into a facilitation plan for Tuesday's cabinet meeting"—I already did it for you. The GROUP is a free community where every newsletter becomes a ready-to-deploy Leader CORE Lesson and Guide. This week's implementation guide includes: · The Meeting Audit tool · The Trust Diagnostic script · The Decision Rights Map template · Facilitation notes for navigating the discomfort · Discussion prompts for the inevitable "but we're different" objections · Plus adaptations for both K-12 and higher ed contexts Because a superintendent's cabinet operates differently from a university president's cabinet, and the guide honors both. Join The GROUP here - it's free! Think of it as the Costco version of team development. You buy in bulk (one membership, unlimited resources). You save money and time. And unlike Costco, you won't leave with a kayak you don't need and 47 pounds of muffins you'll never finish. Plus, you get access to hundreds of educational leaders across K-12 and higher ed who are also trying to escape meeting hell and understand why their calendar looks like a game of Tetris designed by someone who hates them.  The implementation guides save you hours. The peer conversations? Those might save your sanity and possibly your marriage (because you'll stop working until 9 PM to "catch up" from all the meetings).
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