5 Tiny Habits That Produce Gigantic Results

October 18, 2022

Leading systems and people can seem so overwhelming.


However, leadership is typically more straightforward than it appears.


In many ways, Higher Performance leaders master some fundamental habits that other people miss. The advice in this post is so simple that you might think, “this is so basic, Joe.”


Maybe that’s the point.


I know dozens of leaders with advanced degrees in leadership who read everything on the topic and are still relatively ineffective. 


I know just as many leaders with little formal education but lead powerfully and effectively day in and day out.


Often, these leaders gain influence because they’ve mastered a few basic skills others miss.


Here are 5 of my absolute favorite basic leadership skills that are far too easy to overlook.

Make them habits, and you’ll become an irresistible leader everyone will want to follow. 


1. Make Heroes


How healthy is your relationship with yourself?  


Who comes to mind when I say the word, narcissist?


Insecure people focus on themselves because they can’t bear to give anyone else the spotlight.


Leaders who lack confidence can end up being selfish. Their lack of self-esteem means no one else gets attention.


How do you escape the trap of narcissism, insecurity, or low self-confidence?


Make someone else the hero.


If you’re a campus or district leader, make sure you point to your mission, not to yourself, when you speak. Worry more about whether people connect with your purpose than whether they connect with you.


What else does this principle look like?


If you’re a writer, make your reader the hero. The filter through which I try to run every post I write is what I call a “useful” filter. I want the post to help you as a reader. I want you to win.


Think about it. You and I love leaders who point beyond themselves to someone else. Why not be that leader?


So, when you struggle with that inner pull toward narcissism, insecurity, or low self-confidence, step aside and make someone else the hero.


It works and elevates your cachet with others… who might eventually see YOU as their hero. 


2. Promise your Promises


If there’s one piece of advice I want my adult children to remember (other than MAKE MORE HUMANS), it’s this: Do what you say you’re going to do when you say you’re going to do it.


It puts you ahead of about 99% of others on the planet.


Think back on your last week. Who frustrated you most? 


Probably the people who didn’t do what they said they would do when they said they would do it, right?

Now envision the people you are most likely to promote, reward, or even want to hang out with.


It’s obvious. The people who do what they say they’re going to do when they say they’re going to do it.


Doing what you said you would do when you said you would do it is the basis of trust. It’s also the basis for building stronger influence with your people.


What do you do if you struggle in this area? 


Easy. Just stop promising and start delivering, then reintroduce your talk when your walk catches up to what you want to promise others.



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3. Use Results-Based Leadership


I’m sick, and you are dog-tired watching team meeting - after meeting (keep going) focused on process, not outcomes. 


The “how” of methods seems to be why your work calendar is populated by back-to-back-to-back meetings that swirl in activity but absent productivity. 


I realize it’s cliché’ these days to say the journey is more important than the destination. But not always. 


Let’s get serious. What fun is the journey if you end up with more “to dos” than “to done?” 


It’s furiously frustrating when your weekly check-in with your leaders on the tasks for the week produces the same old song and wiggle:

  • Well, I emailed him.
  • She never got back to me.
  • I’ve called five times.
  • I think they must be on vacation or something.


And you try to understand that they FEEL like the project is complete because they tried.


Nope: Trying isn’t the same as doing.


Don’t you want to say, “STOP!” I’m asking you if it is done?“


A year ago, the HPG team was starting to drift in this common (average) direction, and we made an intentional pivot to stop focusing on the process and start focusing on outcomes.


When you focus on outcomes, you set yourself (and your team) up for success. Instead of running endlessly to track where people are at in the process of initiatives, you learn the two-step dance. 


  • Step #1 – Set the outcome and the timeline
  • Step #2 – Expect and account for the on-time and quality delivery of that outcome


If you focus on outcomes, you’ll also have a shot at mastering point #2 above. 


Promising your promises and GSD (getting s#$% done) makes the journey much more enjoyable for your high-capacity, A-Team players. 


A non-results culture is the perfect habitat for average leaders and teams to reproduce like rabbits. 


4. Look In, Not Just At


Have you noticed how hard it is to look someone in the eye—to make them the sole focus of your attention?


I’m pretty sure I have undiagnosed attention issues, and it’s tough to stay focused on people and ignore the adjacent noise or anything else in the room (or my phone at the moment).


It’s common, and it leads to average performance. 


Higher Performance leaders manage against these common tendencies and always look the other in the eye.


One of the anchoring behaviors I am working to make a habit is this. When I’m in a conversation with someone, I’ll create a voice in my head that keeps repeating, “Look them in the eye…look them in the eye.” 


It sounds so elementary, but it helps.


I’ll even position myself in a remote Zoom meeting to face a blank wall. Otherwise, I instinctively glance at whatever is moving about me.


Watch for it…the very best leaders look you in the eye and make you the sole focus of their attention.


Practice that this week.


5. Smile


Everyone has a default expression. It’s hard to know what yours is because you never see yourself as others see you.


I learned years ago that my default facial expression is…intensity. I apparently forgot to tell my face if I'm having a good time. 


I’m also a fast walker and appear to be bucking a fierce wind in my face on my way to any meeting. 


People (who love me) have given me constructive advice, such as “try strolling across the room and pretending you are talking with a small child. 


I know that’s so basic, but remember, you’re programming against your default here, so it’s not easy.


I must remind myself to smile when I teach, to smile when I greet people, and to smile in conversations.


It makes a huge difference.


Michael Hyatt has a similar issue and, in this post, outlined five positive impacts of smiling more as a leader.


Smile!


You deserve to stop scurrying in confusion and busyness.


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✅ Reclaim Your Time

✅ Reclaim Your Energy

✅ Reclaim Your Priorities


”Wow! I didn’t realize I was in desperate need of this talk and these tools in my life.”


“This message so profoundly impacted us. We are now beginning to edit out the unhealthy team behaviors interfering with our performance.


“The timing of this message could not have been better for the health of our team.”


Without a new strategy and approach, it's easy to continue to:

➜ Sacrifice self and family on the altar of work

➜ Overcommit and underdeliver

➜ Be busy but no longer brilliant.

➜ Juggle more priorities than what we can complete.


Worst of all, other people — other tasks, jobs, and projects — will continue to hijack your life.


It’s time to change that by implementing a strategy that works.


Reclaim Your Momentum {LIVE} is a two-hour keynote for campus/district leaders and their teams.


This interactive session will inspire, challenge, and equip your team to accelerate healthy team culture and overall team performance. 


Your team will leave this session with the following:

  • A shaper clarity of your unique leadership superpower we call your Natural Leadership Profile
  • A callable framework for building Higher Performance team and culture
  • Practical tools to accelerate team communication, connection, alignment, capacity, and execution


Book Your Team Retreat Today – Here




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More Blog Articles

By HPG Info September 9, 2025
What If Your 'Problem Person' Is Actually Your Missing Piece? 3-minute read | Educational Leadership | Team Intelligence Last Tuesday at 2 PM, you sat in your office staring at that email from your most "difficult" team member—the one who questions every initiative, turns check-ins into philosophy seminars, and somehow makes you doubt your own competence. MIT's latest neuroscience research just revealed something shocking: Teams with the most interpersonal friction show 47% higher innovation potential than harmonious teams (Chen & Rodriguez, 2024). That "difficult person" driving you crazy? They might be your campus's greatest untapped resource. Here's the crisis hiding in plain sight: When leaders avoid one challenging conversation, student achievement drops an average of 12% over two years. The friction you're desperately trying to eliminate is actually... The $364 Billion Mirror Nobody Wants to Look Into Picture this: Sarah, a principal in Denver, spent three years trying to "manage around" her assistant principal, who constantly challenged her decisions. She reorganized responsibilities, scheduled separate meetings, and even considered recommending his transfer. Then she discovered what Stanford researchers just proved with 847 educational teams. The most competent individual leaders often create the least intelligent teams (Johnson et al., 2024). Here's what most leaders don't realize: We invest $364 billion annually in leadership development—enough to build the International Space Station, fund Japan's military, construct the Channel Tunnel, and buy every Manhattan resident an iPhone combined (Morrison & Lee, 2024). Yet 72% of workers still describe their environments as toxic. The kicker? Virtually no one admits to being THE toxic person. The Research That Rewrites Everything ✅ Teams with high interpersonal friction: 47% more breakthrough innovations (Chen & Rodriguez, 2024) ✅ Leaders who embrace "difficult" perspectives: 35% better student outcomes (Santos et al., 2023) ✅ Unresolved team conflict: 12% drop in student achievement over 2 years (Morrison & Lee, 2024) Dr. Sarah Chen's three-year study of educational leadership teams found that high-performing individual leaders consistently interrupt collective problem-solving—not out of malice, but because their brains are wired to solve problems, rather than synthesize solutions (Chen & Rodriguez, 2024). Bold truth: You're not dealing with difficult people. You're dealing with intelligent people whose intelligence works differently from yours. Ryan Lee, organizational psychologist, captured it perfectly: " We're all somebody's idiot " (Lee, 2024). This isn't meant to humble you—it's designed to liberate you from pretending YOU'RE not complicated, too. "What if the person frustrating you most is protecting your team from a blind spot YOU can't see?" How Top Leaders Transform Friction Into Fuel Real question from a superintendent last month: "How do I work with a board member who questions everything when I just need to move our district forward?" Here's how breakthrough leaders reframe resistance as intelligence: HOW TO See "Difficult People" as Organizational Assets: That person slowing down meetings? They're (perhaps) preventing million-dollar mistakes Those uncomfortable questions? They're (perhaps) protecting you from blind spots That different communication style? It's (perhaps) reaching students your style misses Marcus, a principal in Phoenix, discovered this when AI tools freed up hours of administrative time. Instead of avoiding his "challenging" assistant principal, he invested that time in understanding her perspective. Result? Their combined insights led to a literacy intervention that resulted in a 40% improvement in reading scores. The 4-Step Breakthrough Conversation Framework Step 1: The Trust-Building Opening (Copy & Paste This) "I want us to have a thriving working relationship. I've got a story in my head about our dynamic that I'd love your help with. Can you help me understand what you need from me for this to work better?" Step 2: Mine for Gold Questions "What am I missing that you see?" "Where do you think I have blind spots?" "What would success look like from your perspective?" Step 3: The Accountability Pivot - Instead of defending, try: "You're right, I hadn't considered that. How would you approach it?" Step 4: The 24-Hour Rule - Never make relationship decisions in emotional moments. Sleep on it. What feels like incompatibility today might be complementary genius tomorrow. 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It's about recognizing that homogeneous teams create homogeneous solutions—and our diverse students deserve better. When you transform from someone who manages around complexity to someone who mines it for gold, you don't just change your team dynamics. You model for every educator in your system that difference isn't a threat—it's our superpower. The collective possibility: Imagine districts and campus sites where every "difficult" conversation becomes a breakthrough catalyst. Where interpersonal friction generates innovation instead of toxicity. Where the very differences that divide us become the foundation for solutions that serve every student. "Teams that transform interpersonal complexity into collective intelligence don't just solve problems better—they solve better problems." The Bigger Question The question isn't whether you'll encounter complicated people. In education, you will. Daily. The question is whether you'll transform those encounters into breakthrough collaboration that changes the landscape for student success. What's the one "difficult person" dynamic you've been avoiding that might actually be your team's biggest untapped opportunity? Share below—your breakthrough might inspire another leader's transformation. READY TO TRANSFORM? Stop hoping. Start building the collective intelligence that creates breakthrough results for students. The first step is understanding your team's current intelligence quotient. In just 5 minutes per team member, you can discover:  Where your team defaults to individual rather than collective thinking Which cognitive perspectives naturally enhance group intelligence How to transform your most challenging dynamics into breakthrough collaboration
By HPG Info September 2, 2025
Your convocation was exceptional. Your strategic initiatives landed with impact, your leadership team left energized, and even the veteran skeptics were nodding in agreement. You walked away confident about the transformational year ahead. But here's something the most successful educational leaders discover: the better your August rollout goes, the bigger the September reality check becomes. It's not because your vision was flawed or your planning inadequate. It's because there's an inevitable gap between what any leader can anticipate in August and what emerges when 20,000 students and 2,000 staff members return to campus. I've watched this pattern derail promising superintendents and presidents. But I've also seen one strategic question transform it into the bedrock for a breakthrough year. The Confidence Trap Dr. Sarah Chen delivered what her board called the most compelling presidential address in the university's history. Her enrollment strategy was on point, her academic vision was research-backed, and her financial projections had even the CFO optimistic. The cabinet left last Tuesday's retreat aligned and energized. This weekend, Dr. Chen feels confident about the semester ahead. Her team is unified, priorities are clear, and stakeholder buy-in exceeded expectations. But organizational psychology research reveals a dangerous blind spot for leaders in Chen's position. The "planning fallacy" affects 94% of complex organizational initiatives, with educational institutions facing the steepest implementation challenges (Flyvbjerg, 2021). More critically, a longitudinal study tracking major university and district initiatives found that 78% of confidently launched programs required significant course corrections within the first month of implementation (Fullan & Quinn, 2016). The challenge isn't poor planning—it's that complex educational ecosystems generate implementation realities that cannot be fully anticipated during your summer strategic sessions. Recent data reveals the leadership disconnect forming right now across educational institutions: 76% of district leaders feel disconnected from campus-level operational challenges (NASSP, 2024) 71% of college deans report that senior administration doesn't understand their departmental realities (ACE, 2023) 68% of department chairs believe executive leadership lacks awareness of day-to-day implementation barriers (Chronicle of Higher Education, 2024) Michael Fullan's latest research reveals why August confidence often predicts September struggles: He states, "executives overestimate their operational awareness by an average of 340%." (Fullan, 2024). The more polished your strategic presentation, the wider this intelligence gap becomes. The Intelligence Deficit That's Undermining Your Leadership Here's what your team is thinking right now: "That vision was inspiring, but I'm already seeing challenges that weren't addressed. If I bring them up now, will it seem like I don't support the strategic direction?" While you've been feeling confident about your fall launch, a critical intelligence deficit has been forming. Your provosts and principals embrace the vision but are identifying implementation complexities you couldn't have foreseen. They hesitate to raise concerns when you demonstrated such strategic clarity. Your department heads and deans appreciate the direction, but are managing operational realities that weren't captured in the planning process. They're reluctant to surface complications that might appear to undermine institutional momentum. Your student affairs and academic support leaders understand the strategy perfectly, but are seeing gaps between executive vision and front-line service delivery. Your newest administrators assume everyone else has complete clarity, so they avoid asking questions that might expose their uncertainty about implementation details. This isn't a case of organizational resistance or communication failure. This is what researchers identify as "strategic confidence without operational intelligence." Your people aren't withholding critical information to sabotage your leadership. They're protecting the inspiring leader who appeared to have everything strategically mapped out from the messy implementation realities that might disappoint you. The Question That Reshaped the Internet Kyle Schwartz faced the classic educator's dilemma. Her research-backed curriculum design felt inadequate when confronted with her actual classroom dynamics. Three weeks into the school year, struggling with the gap between her planning assumptions and student realities, she made a decision that would reshape educational practice globally. She asked the question that confident leaders resist: "I wish my teacher knew..." The student responses demolished her planning assumptions: "I don't have pencils at home." "I haven't seen my dad in years, and it makes me sad." "My family and I live in a shelter." "I walk to school by myself, and I only feel safe when I get to school." Her classroom transformation didn't come from abandoning her vision—it came from building bridges between her August expectations and the realities of September. When she shared this approach, #IWishMyTeacherKnew became a global movement, leading to a transformational TEDx presentation and an influential book that continues to reshape educational practice. The breakthrough wasn't superior planning. It was strategic questioning. Why This Amplifies Rather Than Undermines Authority The counterintuitive truth: asking "What do you wish I knew?" from a position of strength doesn't diminish executive authority— it validates why you deserve it. When educational leaders combine strategic confidence with genuine curiosity about implementation intelligence, organizational dynamics shift dramatically: ✅ Institutional trust accelerates 4x faster when leaders demonstrate both vision and vulnerability (Zak, 2022) ✅ Innovation capacity increases 67% when confident executives show learning agility (Brown, 2023) ✅ Leadership retention improves 45% when administrators ask "What do you wish I knew?" from positions of strength (Dutton & Heaphy, 2023) ✅ Student outcomes improve 2.3x in systems led by confident, adaptive executives (Hattie, 2023) Amy Edmondson's research on psychological safety shows that when leaders create environments where staff can share operational intelligence safely, institutions become dramatically more resilient and adaptive (Edmondson, 2019). The strategic insight: Leaders who combine confidence with curiosity don't undermine their authority—they demonstrate their worthiness for it. Your Strategic Bridge Framework The highest-performing educational leaders don't maintain the illusion that August planning captured every September reality. Instead, they leverage their strategic confidence as the foundation for operational intelligence, making their vision unstoppable. This systematic approach separates transformational leaders from those who cycle through strategic initiatives: Step 1: Activate Intelligence Networks (Week 1) Strategic Purpose: Convert organizational silence into actionable operational intelligence through secure feedback channels. Executive Process: Deploy this message within 48 hours. [ Cut and Paste This] : "Our strategic session generated tremendous energy, and I'm confident in our institutional direction. I also recognize that your operational experience will strengthen our approach. Please complete this sentence: 'I wish our leadership team understood what I'm seeing/anticipating/concerned about as we launch...' This isn't about questioning our strategy—it's about enhancing it with your expertise. Anonymous participation welcomed." Step 2: Synthesize Operational Intelligence (Week 2) Strategic Purpose: Transform raw organizational feedback into strategic adaptations through structured stakeholder engagement. Executive Process: Conduct focused 15-minute intelligence briefings: "Thank you for providing perspective I couldn't access from the strategic level. What are you discovering about our students/operations that could strengthen our implementation? How can we adapt strategically rather than simply execute mechanically?" Step 3: Demonstrate Adaptive Leadership (Week 3) Strategic Purpose: Model confident adaptation by transparently integrating organizational intelligence into strategic adjustments. Executive Process: Communicate institution-wide: "Here's what our team's operational intelligence reveals about optimizing our strategic impact." Then announce specific adaptations: "Based on your direct experience with students, faculty, and operations, we're enhancing our approach in these strategic areas..." Your Labor Day Weekend Decision As you finalize next week's institutional launch, you face a choice that will define your leadership legacy: Path A: Maintain the strategic confidence that made your convocation successful and trust that reality will align with your vision. Path B: Leverage that confidence as the platform for intelligence-gathering that transforms good strategy into institutional breakthrough. Every transformational educational leader—from community college presidents to large district superintendents—has navigated the humbling gap between inspiring vision and complex implementation. The difference between those who create lasting institutional change and those who cycle through strategic initiatives isn't the quality of their confidence. It's their courage to bridge confidence with operational curiosity. Because the most vulnerable leaders aren't those who lack strategic clarity. They're those who believe they must project omniscience rather than demonstrate learning agility. The intelligence framework is ready. Your people possess critical insights. Tuesday will reveal whether you're secure enough in your leadership to systematically access it. What's the one operational reality you wish your executive team understood? Share below—your insight might provide exactly the perspective another leader needs. Ready to Transform Institutional Intelligence? Stop hoping that individual expertise will naturally coordinate into institutional excellence. Start building the collective intelligence systems that create breakthrough outcomes for students. Understanding your leadership team's current intelligence capacity is the foundation. In just 5 minutes per executive, discover: Where your team defaults to siloed rather than integrated thinking Which cognitive approaches naturally enhance collective intelligence How to transform challenging dynamics into collaborative breakthroughs  Assess Your Leadership Team Intelligence → Complete the Executive Leadership Intelligence Diagnostic
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