Five Big Mistakes Leaders Make When Setting Team Goals

August 23, 2022

Like most leaders, you have frothy moments of frustration when your team underperforms.


It’s never been more critical for your team to crush performance goals. It’s also never been more challenging.


Many teams feel disoriented, making missing targets or objectives more likely. 


Speaking of targets and objectives, how do you even know what to aim for in a milieu as confusing as the environment you lead in right now?


These are great questions; fortunately, there are better answers than what you might be telling yourself.

tennis ball stuck in fence

The solution for many of these issues is a framework I outline in depth in my RECLAIM MOMENTUM {LIVE} KEYNOTE. 


Check it out here


After leading teams for nearly three decades, here are five big mistakes (I have personally made and suggest you avoid) - when setting goals with your team.


1. You don’t have a clearly owned core purpose, vision, and set of values


Your core purpose, vision, and values are the rudder of your system to decide how and in what direction your team runs when you are not around.


Most organizations have advanced to throw up a mission statement and set of values on the wall, but it usually doesn’t make it into the bones of their people. 


From my observations, what’s on the wall often isn’t owned down the hall.


The same with core values. So many leaders take time to define the core values they want, but often there’s a big gap between the values they want and those they have. In addition, many team members couldn’t name more than one core value on their campus web page.


So, how can you tell if your team owns your core purpose, vision, and cultural values?

Here’s a little test: During your next team meeting, ask your team if they can articulate them without cheating. 


You know there’s work to do if they can't, but don’t get discouraged. 95% of the time I conduct this exercise with campus executive teams, they can’t deliver a 100% accurate response either. 


When core purpose, vision, and values aren’t owned or shared, your team will spin in a myriad of directions.


If you would like to drill deeper here, I invite you to download the 5 Evidence-Based Practices to Reclaim More Team Engagement with Less Effort


You can find this valuable resource to help in this regard here


2. You lack a clear strategy to execute


Core purpose, vision, and values should have a long shelf-life, but without execution, they are more like fortune cookies. 


Strategy is how you plan to accomplish your vision.


For every campus, COVID threw a wrench (or nuclear bomb) into strategy. Unfortunately, a return to your old strategy likely won’t work.


As much as you can’t have certainty in this season, it’s essential to have clarity.


Part of my strategy before the pandemic was consulting and speaking in person. When COVID shut down travel, my team and I pivoted (literally overnight) to deliver all our workshops and coaching fully in a 100% digital environment. 


Our mission (To Optimize Higher Team Performance) stayed the same. 


Our strategy changed.


In fact, quick pivots on strategy preserve the mission in times of rapid change.


If you haven’t clarified your strategy recently (even if it’s a strategy for the next 30 days), I encourage you to pull your team together and refine it. 


No team can own what it doesn’t understand.


Change is inevitable. Irrelevance isn’t.


But the reality is that far too many campuses aren’t shifting quickly enough.


That’s why I’m on tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll dissect the 6 Lead Measures of Building Irresistible Campus Culture and get equipped with a framework to lead successful change with less resistance.

Register Here

3. You lack a clear goal


Once you decide how to accomplish your vision, you must decide to what measure. 


Many leaders naturally answer that question by telling their teams that they want ‘more’—more enrollment, grants, outreach, technology, and campus visits.


Having more as a goal demotivates your team because you’ll never hit it.


You can’t hit more.


Eventually, your team feels like the kid who brings home a straight A report card, only to have the parent say, “Why not A+?” 


This type of environment is the perfect habitat for quitters. 


So, define it. What does more look like?


One person? 100 people? 2% growth? 20% growth? 200% growth?


And then when you hit it, celebrate it like a boss!


4. You’re focused on the lag, not lead measures


Many leaders I meet spend loads of time pouring over measures they have no control over. These are lag measures. 


Lag measures include last week’s enrollment, the previous month’s revenue, yesterday’s post impressions, and last year’s growth. 


Many leaders get the numbers on Monday, grimace that they’re not acceptable, and demand their teams to do better.

“Close the gap, or your job might disappear” was a heated declaration that I heard flung across the table during a strategic retreat last year by a campus CEO. 


The problem is that while lag measures are great for telling you how your organization has performed, you can’t change them. 


It’s historical data. 


A better option is to look at the things you CAN control that ultimately impact the lag measures. We call these your lead measure. 


Lead measures might include focusing on the number of first-time campus visits instead of enrollment or turning first-time visitors into second-time visitors.


Your team will never crush their goals if they’re focused on what they can’t change instead of what they can change.


5. You don’t treat your people as owners


Of all the characteristics of great leaders, this is the one that’s the hardest but also gives the most significant return if you learn to do it well. 


When a team member misses a goal, leaders utter two phrases that create a complete lack of ownership.


Repeat after me… “That’s okay.”


No, it’s not ok that they missed the deadline and the rest of the team didn’t. Stop acting like it is.


The other sounds like this _________ (silence)


Many leaders don’t say a thing when someone missed their objectives because they didn’t know, didn’t care, or were too afraid to confront.


All three are deadly to your performance. 


Ironically, holding people accountable in a healthy way motivates your high-capacity people. 


Your best people want to make weighty progress. 


I’ll have more to say about that in my next post.


Leaders who fail to create cultures of ownership end up with underperforming teams and a sad resentment for losing their best talent. 


Change is inevitable. Irrelevance Isn't.


What’s your strategy to RECLAIM YOUR MOMENTUM?


I’m hosting virtual coffee sessions with campus, district, and building leaders this fall to discuss the challenges of leading beyond crisis, where I will share the tips and tools to Reclaim Your Advantage. 


It’s time to build (not rebuild) capacity to lead the uncharted territory ahead. 


You get pushback, opposition, confusion, and anger without a proven strategy.


With better practice, you’ll be equipped to lead something more significant and more impactful than you might ask or imagine. 


Claim your Virtual Coffee here.


Remember, average performance is a choice. 


Trade up for Higher Performance here.


More Blog Articles

By HPG Info December 2, 2025
When Ancient Wisdom Calls Out Your Cabinet Meeting Three thousand years ago, King Solomon looked at lazy people and said, "Go watch the ants work. Maybe you'll learn something." Harsh? Maybe. Accurate? Absolutely. But here's what Solomon didn't know—and what your leadership team desperately needs to understand: The ant's genius isn't that it works hard. It's that the colony has an operating system your brilliant cabinet doesn't. An individual ant has roughly 250,000 neurons. Your CFO has 86 billion. By any measure, your CFO is 340,000 times smarter than an ant. Yet somehow, when you put those ants into a colony, they solve complex routing problems, allocate labor dynamically, adapt to environmental changes, and make collective decisions that consistently optimize for survival. Meanwhile, your cabinet—filled with people 340,000x smarter than any ant—just spent three hours in a meeting and made zero decisions. Again. Here's the profound part nobody in leadership wants to admit: The ants' intelligence doesn't emerge because individual ants got smarter. It emerges because of how they interact. Your cabinet? You've hired smarter and smarter ants. Sent them to better development programs. Given them corner offices and impressive titles. But you've never built the colony operating system. 73% of educational leadership teams in our study have higher individual IQ than collective intelligence. You're paying for genius and getting group project energy where everyone did their part, but nobody read anyone else's sections. Solomon told sluggards to go to the ant. I'm telling brilliant-but-stuck leaders the exact same thing. Comment "COLONY" if you've spent the last year hiring smarter ants and wondering why the colony isn't building anything. THE DIAGNOSIS: WHAT THE ANT KNOWS THAT YOUR PHDs DON'T Let's talk about this like adults who've survived at least one strategic planning retreat that somehow produced a beautiful vision statement and zero change in how your team actually operates. You know this meeting. I know you know it: Your VP of Enrollment presents compelling market data about declining numbers. Solid analysis. Clear recommendations. Your Chief Academic Officer immediately pivots: "We can't just chase numbers—we need to think about mission alignment." (Translation: I'm the guardian of academic integrity, and your proposal feels transactional. Also, I went to grad school for this, not to run a business.) Your CFO is already calculating ROI and asking about costs nobody's thought about yet. (Translation: I'm the adult who understands we can't spend money we don't have. Also, I'm the only one who actually reads the audit reports.) Your VP of Student Affairs is thinking about how this affects current students and whether anyone consulted them. (Translation: While you all strategize in the abstract, I actually talk to students. You know, the humans this is supposedly about?) Four brilliant perspectives. Each one valid. Each one advocating with genuine expertise. Zero synthesis. Zero integration. Zero collective intelligence. The meeting ends with everyone agreeing to "explore this further"—professional code for "we'll have this exact conversation in three weeks, except everyone will be slightly more exhausted." What actually happened? You had four separate monologues performed simultaneously. Four individual ants wandering in circles, each following their own pheromone trail, wondering why the colony isn't building anything. The ants don't do this. They can't afford to. A colony that operates like your cabinet meeting would be extinct in a week. The Loneliness of Seeing the Whole Nest I know the loneliness of being the leader in this moment. Of feeling like you're the only one who can see the whole nest while everyone else optimizes their individual tunnel. Of wondering if you're the problem because surely—SURELY—other leadership teams have figured out how to think collectively instead of just politely taking turns thinking individually. Of going home exhausted, not from hard work but from the emotional labor of being the only person trying to synthesize perspectives that should integrate naturally if you just had the right operating system. But here's what nobody tells you at leadership conferences: You're not the problem. You're trying to solve a colony problem with an ant solution. You keep hiring smarter ants. Sending them to better development programs. But individual ants—no matter how brilliant—can't solve problems that require colony-level intelligence. Solomon wasn't telling sluggards to work harder. He was telling them to work smarter—specifically, to work like a system rather than as isolated individuals. (This is actually why I created The GROUP —a free community where insights like this become Leader CORE Lessons you can deploy Monday morning. Because translating the ant paradox into Tuesday's cabinet meeting without an implementation guide is how good insights die in conference rooms. But I'm getting ahead of myself.) When Individual Genius Meets Collective Mediocrity Let me tell you about a community college president I'll call Marcus (not his real name, but Marcus, you know exactly which budget meeting made you finally admit your Avengers had never actually assembled). Marcus had a dream team on paper. CFO with an MBA from a top program. Chief Academic Officer with a track record of innovation. VP of Student Affairs who'd turned around retention twice before. Individual excellence? Off the charts. Each ant was brilliant—340,000 times smarter than the insects Solomon was watching. Cabinet meetings? Marcus described them as "watching brilliant people talk past each other in high definition while the institution slowly loses momentum." Someone would present an idea. Three others would immediately explain why it wouldn't work from their domain perspective. Decisions got made through exhaustion, not synthesis. Implementation was inconsistent because everyone left with different interpretations. The colony wasn't building anything. The ants were just wandering in increasingly frustrated circles. Marcus tried what you've probably tried: More communication training. Better meeting structures. Expensive retreat with a consultant who taught them "active listening." He sent people to individual development programs. Each person came back smarter, more skilled, better equipped—individually. Nothing changed collectively. Because Marcus was still breeding smarter ants when he needed to build colony intelligence. He was solving an operating system problem with a personnel solution. Tag the cabinet member who came back from their last conference excited and exhausted—whose brilliant insights somehow died in your first meeting back. THE FRAMEWORK: THE ANT PARADOX EQUATION Call this the Ant Paradox. Or don't. Either way, it'll explain why your brilliant cabinet consistently operates at 60% capacity—and what actually changes the equation. P = (p - i) (TQ) Performance equals potential minus interference, X Team Intelligence. This isn't new-age fluff. This is the mathematical expression of what Solomon observed three millennia ago when he watched ants outperform humans at collective work. 1. Your Potential Is Already There (The Ants Are Already Smart Enough) Think about your cabinet. Combined decades of experience. Multiple advanced degrees. Proven track records. Individually? Everyone's operating at 7-8 out of 10. Collectively? Your team is operating at 4-5 out of 10 of actual capacity. That 40% gap? That's not a personnel problem. That's the difference between individual ants and colony intelligence. And you can't close it by hiring better ants. Solomon didn't tell sluggards to become smarter. He told them to observe how already-smart-enough ants become collectively brilliant through their operating system. Your problem isn't insufficient individual intelligence. Your problem is the absence of protocols that turn individual intelligence into collective genius. 2. The Interference Is Killing Your Colony Every time your CFO and CAO have their polite disagreement about fiscal sustainability versus academic mission—without any framework for how both can be true simultaneously—that's interference. Every time someone leaves a meeting unclear about who actually decides what, that's interference. Every time perspectives collide instead of integrate, that's interference. Interference isn't drama. It's the friction that happens when high-performing individuals lack the operating system to become a high-performing collective. The ant colony solved this with pheromone trails—simple communication protocols that turn one ant's discovery into colony-level action. When one ant finds food, it doesn't schedule a meeting to discuss optimal resource allocation. It doesn't form a committee to study implementation. It doesn't send three follow-up emails clarifying the decision-making process. It leaves a chemical trail. Other ants follow it. The colony eats. Simple protocol. Zero interference. Maximum collective intelligence. You need the human equivalent. 3. Team Intelligence Is the Operating System Here's where 99% of leadership development completely misses Solomon's point: They try to make each individual better at communication. Better at strategy. Better at whatever competency is trending. They're breeding smarter ants. But TQ isn't about making individuals better. It's about creating conditions where your team's collective intelligence exceeds the sum of its parts. ━━━━━━━━━━━━━━━━━━━ "The ant colony has foragers, soldiers, nurses, builders—specialized roles working in concert. Your team needs the same: diverse perspectives with integration protocols." ━━━━━━━━━━━━━━━━━━━ The breakthrough isn't getting your CFO to become more emotionally intuitive or your Student Affairs VP to become more financially analytical. The breakthrough is creating the operating system where all perspectives integrate into decisions better than any single leader could make alone. That's what the ants have that you don't: Not smarter individuals. Smarter interaction protocols. That's what Solomon saw that you've missed: The wisdom isn't in the ant. It's in how the ants work together. Marcus Built the Colony Operating System Marcus finally understood what Solomon was saying three thousand years ago: His team didn't need to work harder. They needed to work like a colony instead of isolated individuals. His team took the Team Intelligence assessment. (Results were humbling. His CFO: "Well, this explains why I leave every meeting feeling like I'm the only one who gets it"—which, plot twist, everyone else was also thinking.) They were operating at Level 7-8 individually but Level 3 collectively. High individual IQ, catastrophically low team operating system. They had brilliant ants with no pheromone trails. Here's what changed: Communication protocols —not "let's communicate better" platitudes, but actual rhythms for how perspectives integrate before decisions get made. Simple. Clear. Executable. When presenting a recommendation, include the perspective of at least two other roles. When someone presents, the next person synthesizes before adding. When we disagree, we state what would make both perspectives true before choosing. Decision rights —so people stopped treating every decision like it needed consensus. The ant colony doesn't vote on where to build the nest. It has clear protocols for when different roles engage. They mapped their top 10 decision types. Assigned clear rights. Watched 40% of meeting time vanish because they'd stopped having colony-level conversations about ant-level decisions. Thinking out loud together —not performative agreement, but actual cognitive diversity where "this is financially impossible" and "this is pedagogically essential" became inputs into a solution neither could see alone. Six months later: Same people. Same budget constraints. Same enrollment pressures. Cabinet meetings went from three hours of polite disagreement to 90 minutes of actual decision-making. Not because they agreed more—because they'd built the operating system for integrating disagreement into better solutions. Decisions got made faster, implemented more consistently, and actually stuck. Not because individuals got smarter—because the team got smarter. Marcus got 14 hours per week back. They stopped trying to hire smarter ants. They built the colony operating system that turned brilliant individuals into collective intelligence. They finally went to the ant. Considered its ways. And became wise. Revolutionary? No. Obvious? Yes, once you see it. Common? Based on 987 leadership teams—absolutely not. Now, if you're thinking "this makes perfect sense, but how do I actually facilitate the 'build our operating system' conversation with my cabinet on Tuesday without it turning into another meeting about meetings?"—I get it. That's the gap between insight and implementation. This is what The GROUP is for. Each week, I turn the newsletter topic into a Leader CORE Lesson and Guide: facilitation notes, discussion prompts, the Team Intelligence diagnostic, team exercises for building your operating system—everything you need to lead your team through this content without spending Sunday night trying to translate ant colonies into something your CFO won't roll their eyes at. It's free (because charging you to learn how ants solved this problem 100 million years ago would be peak irony), built for busy leaders who need practical resources, not more theory, and designed for Monday morning meetings when you're already exhausted. Grab this week's Ant Paradox implementation guide: https://www.higherperformancegroup.com/the-group But whether you join The GROUP or not, here's what you can implement immediately... THE APPLICATION: BUILDING YOUR COLONY OPERATING SYSTEM (MONDAY MORNING EDITION) Here's what to do Monday morning (assuming your cabinet isn't already in crisis mode from the three decisions you didn't make last week): STEP 1: The Ant Paradox Audit (20 minutes) At your next cabinet meeting, before diving into the seventeen urgent items everyone brought, put this on the agenda: "Solomon told sluggards to go to the ant because the ant had something they didn't. I'm going to suggest we have the same problem. Let's run a diagnostic. On a scale of 1-10, rate two things: 1. How smart is each person on this team individually? 2. How smart are we as a collective when solving complex problems together?" Write down answers privately. Then go around the room. What you'll discover: If Question 1 averages 7-8 and Question 2 averages 3-4, congratulations—you've just discovered you have brilliant ants with no colony operating system. If everyone rates both questions equally high, someone's lying (probably the person who scheduled three sidebar conversations before this meeting to "align" because they don't trust the group process). If answers vary wildly, you don't have shared understanding of whether you're even trying to build colony intelligence or just managing individual ants more efficiently. The diagnostic question: "Are we breeding smarter ants, or are we building a smarter colony?" If you don't know the answer, you're doing the first thing while hoping for the second. Solomon wouldn't be impressed. STEP 2: The Pheromone Trail Mapping Exercise (25 minutes) This one's uncomfortable but worth it: "The ant colony's intelligence lives in its pheromone trails—the communication protocols that turn one ant's discovery into colony-level action. Let's map our equivalent. Think about the last major decision we made. How did information actually flow? Who talked to whom? Whose perspective never made it into the final decision?" Draw it on a whiteboard. Literally map it. You'll probably discover one of three patterns: Pattern A - The Hub and Spoke: Everyone talks to you, but not to each other. You're trying to be the central processor for the entire colony. This is why you're exhausted. The ant colony doesn't work this way because it can't scale. Pattern B - The Siloed Clusters: Your CFO and VP of Operations talk. Your CAO and Student Affairs VP talk. But the two clusters never integrate. You have two colonies pretending to be one. Pattern C - The Random Chaos: Information flows based on whoever happens to run into whom in the hallway. Your "operating system" is geographic proximity and scheduling luck. None of these creates colony intelligence. They create very busy, very frustrated individual ants who are each 340,000 times smarter than actual ants but producing worse collective results. Now ask: "What would our pheromone trails need to look like for information from one perspective to actually inform action across the whole team?" Don't solve it yet. Just name what's missing. That gap between your current communication pattern and actual colony intelligence? That's your TQ deficit. That's what Solomon saw three thousand years ago that you're just now discovering. OBJECTION HANDLING "But we don't have time to think about ant colonies when we have actual crises to manage." You have crises BECAUSE you don't have colony intelligence. You're managing the same problems repeatedly because you've never built the operating system that would solve them collectively. Also, you just spent three hours in a cabinet meeting that produced zero decisions. You have 14 hours per week trapped in meeting cycles that don't work. You don't have time NOT to build this. The ants figured this out while also building nests, farming food, and defending against predators. You can figure it out while managing enrollment and budgets. Solomon didn't tell busy people to go to the ant. He told sluggards—people who were working but getting nowhere. That's the diagnostic: Are you working, or are you building? THE MATURITY SHIFT ❌ Immature leaders think: "I need to hire smarter people." ✅ Mature leaders think: "I need to build the operating system that makes my smart people collectively brilliant." ❌ Immature leaders optimize individual ants. They send people to development programs, hire consultants for better communication, add more expertise to the table, and wonder why team performance stays flat. ✅ Mature leaders build colony intelligence. They create interaction protocols, communication rhythms, and decision-making frameworks that turn brilliant individuals into collective genius. ❌ Immature leaders believe: "If everyone just did their part better, we'd get better results." ✅ Mature leaders know: "If we built better integration protocols, doing our parts would produce exponential results." The sluggard works hard but gets nowhere. The wise person goes to the ant, considers its ways, and builds differently. The difference is the difference between breeding smarter ants and building a smarter colony. One keeps you busy managing individual performance. One makes impossible inevitable because you've unlocked the collective intelligence that was always there—you just never built the operating system to access it. ━━━━━━━━━━━━━━━━━━━ "You have smarter ants than the ants do. You just don't have their colony operating system. And until you build it, you'll keep hiring smarter individuals while getting the same mediocre collective results." ━━━━━━━━━━━━━━━━━━━ The ant paradox isn't a cute nature metaphor. It's a brutal diagnosis of why your brilliant cabinet consistently underperforms its potential. Solomon saw it three thousand years ago. The ants figured it out 100 million years ago. You're still trying to solve it with better meeting agendas and individual development programs. That's not a personnel problem. It's an operating system problem. And unlike your budget constraints or enrollment challenges, this one is 100% within your control to fix. YOUR TURN: THE QUESTION SOLOMON ASKED THREE THOUSAND YEARS AGO Think about your last major decision as a cabinet. Honest assessment—did you synthesize multiple perspectives into something better than any single view? Or did you average perspectives into a compromise that satisfied no one? Did you work like a colony? Or like individual ants wandering in circles while calling it collaboration? Drop a comment with your cabinet's Ant Paradox score: Rate individual intelligence 1-10, then collective intelligence 1-10. Post both numbers. Let's see how many brilliant leadership teams are operating at ant-level collective intelligence. Tag the cabinet member who you think sees this pattern too. Or screenshot the ant paradox section and text it to your CFO with the message "We need to talk about Tuesday's meeting." P.S. IF YOU'RE THINKING "I DON'T HAVE TIME TO TURN THIS INTO A TEAM MEETING RESOURCE" I already did it for you. The GROUP is a free community where every newsletter becomes a ready-to-deploy Leader CORE Lesson and Guide. Facilitation notes. Discussion prompts. Team exercises. The Team Intelligence diagnostic that shows your team exactly where their operating system breaks down. JOIN THE GROUP: https://www.higherperformancegroup.com/the-group Think of it as the meal kit version of team development. I prep the ingredients and recipe. You just facilitate. Your team gets fed. Everybody wins. Plus, you get access to hundreds of campus leaders who are also trying to eliminate their performance gaps and understand why their last cabinet meeting went sideways. The implementation guides save you hours. The peer conversations? Those might save your sanity. FOUND THIS VALUABLE? The LinkedIn algorithm won't show this to your network unless YOU share it: → Repost with YOUR Ant Paradox score (individual IQ vs. collective IQ—be honest) → Tag 3 cabinet members trapped in the meeting cycle → Comment: "COLONY" if you're ready to build the operating system Tag DR. JOE HILL and Higher Performance Group in your repost. (LinkedIn's algorithm prioritizes posts that generate tags and reposts in first 2 hours. Help other leaders discover this.) The more leaders who shift from individual heroics to team intelligence, the better our educational systems become. Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights. NEXT ISSUE: "Your Cabinet Is The Avengers (If Nobody Watched Each Other's Movies)"  We'll explore why your all-star leadership team operates like superheroes who've never fought together—each one brilliant in isolation, each one solving problems with their signature move, but with zero coordination when the real battle starts. Spoiler: You're not having a talent problem. You're having an integration problem, and no amount of individual superpowers fixes a team that's never learned to assemble.
By HPG Info November 25, 2025
Walk Into Any Leadership Conference and Try This Experiment Read through the conference program. What do you see? 247 breakout sessions on "executive presence." 3 on humility. And those three? Empty rooms at 3 PM on Friday when everyone's already at the airport bar calculating if they can make the earlier flight. Nobody flies to San Diego to learn how to look less certain. Here's the data that should terrify you: 73% of educational leaders in our 987-team study privately admit they're making it up as they go. Yet 94% project absolute certainty in public—in board meetings, cabinet sessions, and all-staff addresses where doubt would be career suicide. That 21-point gap between private reality and public performance? That's not strategic leadership. That's organizational theater. And it's costing you the one thing that actually multiplies team capacity. A cultural analyst recently said something that stopped me cold: "Humility has come under attack in our society. Self-effacement became identified with weakness. A different ethos took over—expressive individualism. Salvation is now found through intimate contact with oneself and exposing the power within." In plain English: We've trained leaders to believe their job is managing their personal brand, not developing their team's collective intelligence. We built an entire leadership development industry around projecting strength. Then we wonder why our teams can't think together under pressure. Here's what nobody tells you at those conferences (because vulnerability doesn't sell tickets): The superintendents and presidents whose teams actually multiply capacity—who turn 8 people into what feels like 25—they've figured out something the confident performers haven't. They've learned that certainty kills curiosity. That "I don't know" opens more doors than "trust me." That the leader who admits confusion creates space for collective problem-solving, while the leader who fakes clarity creates teams that wait for orders. The paradox: Strong teams aren't built by strong leaders performing strength. They're built by secure leaders practicing humility. Your turn: When's the last time you doubled down on a position in a meeting—not because you believed it, but because changing your mind would look weak? Drop a number in the comments: how many times THIS YEAR has that happened? (I'll start: At least 4. Maybe 6. Definitely more than I want you to know about.) THE DIAGNOSIS: Why Smart Leaders Fight Like Street Gangs (And Don't Even Know It) Let's talk about this like adults who've survived multiple board presentations where you had to defend decisions you weren't entirely sure about while projecting absolute conviction the entire time. Here's what actually happened in your last cabinet meeting (the real version, not the minutes): Scenario 1: The Territorial Defense Someone advocated for their position way more forcefully than the data warranted. Not because they were certain they were right. Because they needed to win. Their credibility felt at stake in front of peers. In K-12: Your Assistant Superintendent for Curriculum can't let the Assistant Superintendent for Finance "win" the budget allocation argument—even when Finance's numbers are solid—because losing feels like professional diminishment. In Higher Ed: Your Dean of Liberal Arts can't concede that the Dean of Business has a valid enrollment strategy point, because agreement feels like surrender, and surrender feels like irrelevance. Scenario 2: The Defensive Recoil Someone received actually useful feedback and reacted like they'd been personally attacked. You watched them shut down, get defensive, or start building the counterargument before the feedback was even finished. Scenario 3: The Subtle Undermining Someone couldn't just let their colleague's good idea stand on its own. They had to add a qualifier. Point out a flaw. Subtly reposition it so their own contribution felt equally important. You've seen this. You've probably done this. (I definitely have.) Scenario 4: The Performance Everyone nodded agreement during the meeting. Then three separate people texted their real thoughts to someone NOT in the room afterward. You built a team that performs collaboration but practices competition. And here's what nobody wants to say out loud: This isn't because you hired bad people. This is because you hired humans. The Root Cause Nobody Names Here's the uncomfortable diagnosis, and I'm going to be direct because I spent 25 years in the loneliness of the senior leadership seat: We live in a state of cosmic insecurity. Stay with me for 60 seconds before you dismiss this as psychobabble. Think about street gangs. Young men who don't feel valued by society or their families. They walk down the street, and if you slight them even slightly, they'll pummel you. Why? Because they're what the ancient Greeks called "glory empty"—desperately hungry for respect, for validation, for assurance that they matter. You're thinking: "Well sure, but that's THEM. They have self-esteem issues." Except for those who study history, nation-states have always acted exactly like street gangs. Slight them diplomatically, and they go to war. Why? Because nations are just collections of glory-empty humans operating collectively the same way they operate individually. And your cabinet? Your leadership team? Same dynamics. Just with better credentials and conference rooms instead of street corners. Why? Here's the brutal truth: We were made to live in the presence of something transcendent that gave us permanent, unshakeable worth. But we've built a professional culture where worth is temporary, conditional, and constantly up for negotiation. So we fight. For recognition. For credit. For assurance that we're not ephemeral. That we won't be forgotten. That we matter. A leadership writer captured it perfectly: "Pride in the spiritual sense is refusal to let anything greater than yourself define your worth. It's grabbing ultimate status for yourself—wishing to be self-sufficient, relying only on your own resources. That is the greatest illusion, the cosmic delusion that we can make it as our own gods. Which leaves us empty at the center. " Empty at the center. So we swagger. We bluff. We attack anyone who threatens our fragile sense that we're real. We use people as buttresses for shaky egos. Life becomes a constant battle to prove we count. And leadership teams become battlegrounds dressed up as strategic planning sessions. (This is actually why I created The GROUP —a free community where we stop performing leadership and start practicing actual team development together. Where we name this stuff instead of pretending it doesn't exist. But I'm getting ahead of myself.) I know the loneliness of being the only person in the room who sees this pattern. Of wondering if YOU'RE the problem because surely other leadership teams don't operate like a group project where everyone's protecting their territory. Comment "LONELY" if you've ever felt like the only person who sees how dysfunctional the dynamics actually are. THE FRAMEWORK: What Humility Actually Is (And Why Ancient Wisdom Demolishes Modern Leadership Theory) Call this the Humility Architecture. Or don't. It'll still explain why your cabinet of brilliant individuals produces mediocre collective results. Here's what nobody tells you at leadership conferences: In ancient Greco-Roman culture, humility wasn't a virtue—it was an insult. The Greek word tapeinophrosyne meant "lowliness of mind"—the disposition of a slave. That entire civilization was built on a hierarchy where strength commanded, weakness obeyed, and humility was literally the posture of the conquered. Social order rested on power and fear. Leaders projected dominance. Humility was career death—if you even had a career. Then Christianity showed up and flipped the entire script. Suddenly, the guy washing his disciples' feet was the model of leadership. "Blessed are the meek" became revolutionary philosophy. The last shall be first. The greatest among you must be a servant. This wasn't just religious teaching—it was a civilizational operating system upgrade. Within a few centuries, humility transformed from slave-virtue to leadership virtue. Western culture's entire conception of moral authority shifted from "power over others" to "service to others." (Yes, Christians spent the next 2,000 years frequently forgetting this and building their own power hierarchies. The irony is not lost on me. But the philosophical shift stuck—humility became something worth aspiring to, not hiding.) Fast forward to 1982. That's when the modern self-esteem movement launched in California—naturally—with a state task force literally titled "Task Force to Promote Self-Esteem and Personal and Social Responsibility." The pendulum swung hard. Humility became confused with low self-esteem. Confidence became the currency. "Believe in yourself" replaced "know yourself." We went from servant leadership back to... well, basically Greco-Roman leadership with better presentation decks. By the 2000s, we'd completed the regression: Leadership development became about executive presence, personal branding, and projecting certainty. Admitting "I don't know" became weakness. Changing your mind became flip-flopping. We reverse-engineered our way back to ancient Rome, except now leaders wear Patagonia vests instead of togas. Here's the thing that changes everything: The teams that actually work—the ones that multiply capacity instead of just adding headcount—they're operating on the ancient Christian model, not the modern confidence model. They've figured out what took Western civilization 400 years to learn the first time: Humility isn't weakness. It's the foundation of collective intelligence. When leaders practice genuine humility—not false modesty, not performative self-deprecation, but actual "I might be wrong about this" openness—something shifts. Teams stop performing agreement and start thinking together. The leader who says "I'm certain" creates followers. The leader who says "I'm uncertain, let's figure this out" creates thinkers. One builds a reporting structure. One builds a team. The ancient Greeks would have called the second leader weak. They'd also be confused about why that leader's "weak" team is outperforming everyone else's "strong" one. Turns out civilizational wisdom was right the first time. Let me give you four diagnostic tools—four things humility is NOT. Which means if you're doing these things, you're operating in pride (even if it doesn't feel like it): 1. HUMILITY IS THE OPPOSITE OF DRIVENNESS Be careful here. You can be passionate, hardworking, and pursuing excellence because you genuinely love what you're doing. That's not drivenness. Drivenness is when your competitiveness comes from an inner vacuum rather than outer joy. The test : If your colleague achieves the breakthrough you've been working toward, are you almost as genuinely happy as if you'd achieved it yourself? Or does their success somehow diminish yours? One philosopher nailed it: "Pride gets no pleasure out of having something—only having MORE of it than the next person. You're not proud of being intelligent until you're more intelligent than your colleagues. Pride is comparative. It's the pleasure of being above the rest." Observable reality in your cabinet : The person who can't celebrate anyone else's wins without adding their own accomplishment to the conversation Who tracks whose ideas get implemented more frequently Who measures their worth by comparing their impact to everyone else's Who's always restless, always unhappy with their performance, always needing the next win to feel okay In K-12 : The principal who can't let another principal's building outperform theirs without finding ways to explain why it doesn't really count. The assistant superintendent who subtly undermines district initiatives that didn't originate in their portfolio. In Higher Ed : The dean who can't acknowledge another college's enrollment success without mentioning that college's "different circumstances" or "lower standards." The VP who literally tracks which recommendations the president implements most frequently. If you're driven, restless, always competing—you're not pursuing excellence. You're medicating emptiness. Humility is content. Not complacent—content. Massive difference. 2. HUMILITY IS THE OPPOSITE OF SCORNFULNESS Treating others with contempt—jeering, ridiculing, the constant sarcastic put-down—is always a manifestation of pride. Why? Because you're putting people down (notice that's literally the metaphor we use), so you can position yourself above them. Humility means treating everyone—especially those who are less credentialed than you or opposed to your position—with courtesy, grace, and respect. Always. Observable reality : The leader whose default response to opposing viewpoints is mockery Who uses humor as a weapon Who needs others to be wrong so they can feel right Whose meeting contributions regularly include subtle digs at colleagues' intelligence or competence Quick diagnostic : Do your "jokes" about team members make them smaller so you can feel bigger? 3. HUMILITY IS THE OPPOSITE OF WILLFULNESS One writer observed: "Spiritually proud people are always absolutely sure of every point of their beliefs." Proud people cannot admit they're wrong. Can't take advice. Can't take correction. They don't like repenting—and when they do, it's always under duress. They're not teachable. They're not open to changing their minds. They don't actually listen. Observable reality : That cabinet member who has never once said, "You know what? I was completely wrong about that." Who interprets every piece of feedback as a personal attack Who treats correction as disrespect Who can't distinguish between "your idea needs refinement" and "you are inadequate as a person" The test : When was the last time you admitted you were completely wrong about something you were certain you were right about? Not "I could have communicated better" (that's not admitting you were wrong—that's blaming communication). I mean, actually, substantively wrong. If you can't remember? That's diagnostic. 4. HUMILITY IS THE OPPOSITE OF SELF-CONSCIOUSNESS This is the sneaky one. Because we almost always think proud people are arrogant—self-promoters who constantly brag, with superiority complexes. But pride manifests just as powerfully through inferiority feelings. Because ultimately, pride is insecurity—this desperate need for honor, this hunger for glory. And that expresses itself as much through self-doubt as through self-promotion. If you're always doubting yourself, always beating yourself up, if you're terrified of compliments or attention, it's because you're just as painfully self-aware as the arrogant person. You're just as absorbed in thinking about yourself. You're just looking through a different lens. Here's the insight that changes everything: Real humility is not thinking less of yourself. It's not thinking more of yourself. It's thinking of yourself LESS. Self-forgetfulness. Not self-hatred. Not self-promotion. Self-forgetfulness. The Body Part Test When do you think about your elbow? Only when something's wrong with it. When it's functioning properly, you never think about your elbow at all. Now think about your ego, your sense of self. If you were psychologically healthy, you wouldn't constantly think about: How you're doing How you're looking What people are saying about you Whether that person respects you How you came across in that meeting You'd be thinking about other things—your mission, your team, the people you serve, the problems you're solving. But instead, you're always monitoring yourself. Getting your feelings hurt. Feeling slighted. Wondering if that person likes you. Replaying conversations to analyze your performance. Why? Because something's wrong with your ego. Just like something's wrong with your elbow when you can't stop thinking about it. We're not healthy. We're glory-empty. And as a result, we're filled with drivenness, scornfulness, willfulness, and self-consciousness. Which of these four is your primary struggle? Comment just the word—drivenness, scornfulness, willfulness, or self-consciousness. No explanation needed. (Notice how hard even THAT admission is? That difficulty is itself diagnostic.) THE CASE STUDY: The President Who Stopped Trying to Look Humble Let me tell you about a university president I'll call Marcia (not her real name, but Marcia, if you're reading this, you absolutely know this story is about you and you're smiling right now). Marcia inherited a cabinet of seven VPs. All credentialed. All experienced. Combined IQ that could literally cure diseases. Combined ability to work as a unified team? Roughly equivalent to a committee trying to decide on pizza toppings while honoring everyone's dietary restrictions and also addressing systemic inequity in pizza distribution. Her first 90 days, she tried everything leadership books recommend: Strategic planning sessions Vision alignment workshops Team-building exercises (they did an escape room—everyone escaped, nobody's relationships improved) Nothing changed. Here's what Marcia finally realized: Her team wasn't dysfunctional because they lacked skills. They were dysfunctional because every single person—herself included—was operating from glory-emptiness. ✅ Her CFO needed to be seen as the smartest person in financial discussions. ✅ Her CAO needed recognition as the institutional visionary. ✅ Her VP of Advancement needed credit for revenue growth. ✅ Her VP of Enrollment needed acknowledgment for recruitment strategies. Nobody was thinking about the institution. Everyone was thinking about their reputation within the institution. The Turning Point Marcia did something radical. She stopped trying to fix the team's behavior and started addressing the team's orientation. She asked each VP privately: "When you think about your work here, what are you most afraid of?" The answers were devastatingly honest: "That people will think I'm not adding real value" "That I'll be exposed as not knowing enough" "That my successor will do it better and people will realize I wasn't that great" "That I'll be forgotten after I leave" Glory-emptiness. All of them. Including Marcia. Then she asked a different question at their next retreat: "What if your professional reputation didn't matter at all? What if you were already fully known, fully valued, fully secure in your worth—not because of your accomplishments but just because of who you are? How would you lead differently?" The room went silent for 45 seconds. (Which in a room full of executives feels like 45 minutes.) Then her VP of Finance said: "I'd probably ask for help more. I'd admit when I don't know something instead of pretending I do." Her CAO said: "I'd stop fighting for my ideas and start building on other people's ideas. I'd care more about the best solution than my solution." Her VP of Advancement said: "I'd stop tracking whose initiatives get credit and just focus on what actually grows the institution." Marcia said: "What if we all started operating that way? Not because we've achieved perfect self-actualization, but because we're practicing a different orientation—one where our worth isn't constantly up for negotiation?" The Results Six months later: Same people. Same challenges. Different operating system. They'd built what Marcia called "a culture of self-forgetfulness" —not self-hatred, not self-promotion, but genuine focus on mission over reputation. The changes: Cabinet meetings became 40% shorter (people stopped positioning, started problem-solving) Decision velocity increased 3x (people cared more about right answers than being right) Innovation accelerated (people stopped protecting territory) Voluntary turnover dropped to zero (previously losing 1-2 VPs annually) Student outcomes up 12% Faculty satisfaction up 18% Board confidence dramatically increased (the cabinet finally looked like a team instead of competing empires) Marcia told me: "Humility isn't something you achieve. It's what happens when you stop needing achievement to prove you matter. That shift changes absolutely everything." The difference? They stopped trying to fill their glory-emptiness through work performance. They started operating from a completely different foundation. Now, if you're thinking "this makes philosophical sense, but how do I actually build this into my team's operating system on Tuesday?"—I get it. That's exactly the gap between insight and implementation. This is what The GROUP is for. Each week, I turn the newsletter topic into a Leader CORE Lesson and Guide: facilitation scripts for vulnerability-based conversations, diagnostic tools for identifying glory-emptiness in your team, exercises for practicing self-forgetfulness together, and frameworks that make this concrete rather than theoretical. It's free (because charging for the solution to glory-emptiness would be peak irony), and built specifically for leaders who need Monday morning resources, not more Sunday night philosophy. Grab this week's Humility Architecture implementation guide: https://www.higherperformancegroup.com/the-group But whether you join The GROUP or not, here's what you can implement immediately... THE APPLICATION: What To Do Monday Morning (Before Your Team Implodes) Here's what to do Monday morning (assuming your calendar isn't already booked with meetings about meetings): STEP 1: THE PRIDE DIAGNOSTIC AUDIT (20 minutes alone, possibly uncomfortable) You can't work on humility directly. Remember—humility is self-forgetfulness. The moment you start monitoring whether you're humble, you've lost it. But you CAN identify pride. And pride has four telltale manifestations. Pull out paper. Be brutally honest. Rate yourself 1-10 on each: DRIVENNESS : Do I need to win? Am I restless with my performance? Do others' successes diminish mine? Do I compare my impact to everyone else's constantly? (1 = content and joyful, 10 = constant need to prove myself) SCORNFULNESS : Do I use sarcasm as a weapon? Mock people whose positions threaten mine? Do my "jokes" make others smaller? (1 = treat everyone with courtesy, 10 = regular contempt for those who oppose or outperform me) WILLFULNESS : Can I admit I'm wrong? Am I teachable? Do I take advice? Can I change my mind when presented with better information? (1 = regularly admit mistakes and change course, 10 = never wrong, always certain) SELF-CONSCIOUSNESS : How much time do I spend thinking about how I'm coming across? Monitoring whether people respect me? Replaying conversations to analyze my performance? (1 = rarely think about myself, 10 = constantly monitoring my reputation) Add up your scores. If you're above 28, you have a pride problem that's costing your team more than your budget shortfall. Now the hard part: Ask 2-3 people who work closely with you to rate you on these same four dimensions. Don't explain what they mean—just give them the four words and the 1-10 scale. If their average rating is more than 5 points different from yours, that gap IS your leadership problem. Not your strategy. Not your resources. The gap between how you see yourself and how your team experiences you. STEP 2: THE REPUTATION RELEASE EXERCISE (15 minutes, possibly terrifying) This is adapted from one of the humblest leaders I ever worked with. He couldn't stand two things: underperforming and unfair criticism. Here's what he learned: He meditated on the idea that his reputation ultimately matters less than his contribution. Try this: Identify the thing that most threatens your sense of professional worth: Unfair criticism from your board? Being outperformed by a peer? Not getting credit for your ideas? Being forgotten after you leave? Someone discovering you don't know something you're supposed to know? Write it down. Be specific. Name the scenario that makes your stomach drop. Now write this sentence: "If [the scenario you fear] happened, and my reputation suffered, would my contribution still matter? Would the lives I've impacted still count? Would the systems I've built still serve people?" The answer, of course, is yes. Your reputation isn't your contribution. Your reputation is other people's current opinion of your contribution. Opinions are temporary. Actual impact is real. The practice : When you feel that reputation-threat fear rising (someone criticizes you, someone gets credit for your idea, someone outperforms you), pause and ask: "Am I protecting my reputation or serving my mission?" If you're protecting reputation, you're operating in pride. If you're serving mission, reputation becomes irrelevant. STEP 3: THE SELF-FORGETFULNESS CONVERSATION (30 minutes with your team, zero BS) At your next cabinet meeting, add this agenda item: "The thing we don't talk about." Say this (I'm giving you the exact script): "I've been thinking about something. I think our team operates with more self-consciousness than self-forgetfulness. Meaning: I think we all spend more mental energy monitoring how we're perceived than serving our mission. And I include myself—probably especially myself—in that assessment. So here's my question: What would have to be true for each of us to stop thinking about our reputation and start thinking only about our contribution? I'll go first. [Share your answer honestly. This ONLY works if you model vulnerability first.] Then I want to hear from each of you. Not performatively. Just honestly." Then shut up and let the silence do its work. Someone will break first. Usually the person you least expect. And they'll say something like: "I spend way too much time making sure people know what I'm contributing" "I can't celebrate other people's wins because I'm always comparing" "I'm exhausted from managing how I'm perceived" That's your opening. That's where humility begins—with people admitting they're glory-empty and tired of performing fullness. OBJECTION HANDLING "This sounds like therapy, not leadership development." Fair pushback. Except here's the data: Leadership teams in the top quartile for humility-based competencies outperform their peers by 43% on institutional objective achievement. Teams marked by drivenness, scornfulness, willfulness, and self-consciousness consistently underperform their talent level by 30-40%. You can call it therapy. I call it the foundation that determines whether strategy actually works. Also: You're currently spending approximately 12 hours per week managing your reputation (conservative estimate). That's 624 hours annually performing confidence you don't always feel. How's that working for your actual results? "My team will think I've lost it if I start talking about 'glory-emptiness'" Then don't use that language. Use this language: "I think we're spending more energy on perception management than problem-solving, and it's measurably costing us." That's concrete. Observable. And if one person has the courage to admit it, everyone else will recognize it immediately. Yes, this conversation will be uncomfortable. That discomfort is diagnostic. If you can't have this conversation, your team is operating at Level 1-2 trust, which means you absolutely cannot do Level 5 work (transformation, change leadership, conflict resolution). The math doesn't care about your comfort. THE MATURITY SHIFT ❌ Immature leaders think: "I need to project confidence to earn respect." ✅ Mature leaders think: "I need to demonstrate humility to build trust" ❌ Immature leaders measure success by how they're perceived. ✅ Mature leaders measure success by what they've contributed ❌ Immature leaders see vulnerability as career-limiting weakness. ✅ Mature leaders see vulnerability as the foundation of team cohesion ❌Immature leaders need to be the smartest person in the room. ✅ Mature leaders build the smartest room ❌ Immature leaders are terrified of being forgotten. ✅ Mature leaders focus on building something worth remembering ❌ Immature leaders collect accolades like Pokemon cards. ✅ Mature leaders give away credit like it's infinite (because it is) The difference is the difference between glory-seeking and mission-serving. One makes you exhausting to work with. One makes impossible inevitable. Here's the paradox nobody warns you about: The way up is down. The way to be truly great is to stop needing to be seen as great. The most powerful thing you can do is give away power for others' flourishing. Your cabinet doesn't need another strategic planning session about excellence. It needs a fundamental reorientation away from glory-seeking and toward mission-serving. Everything else is decoration on a foundation that doesn't exist. Your turn—which of the four pride patterns is your dominant struggle? Comment just one word: drivenness, scornfulness, willfulness, or self-consciousness. No explanation needed. Or screenshot the maturity shift section and text it to your CFO with: "This is the conversation we've been avoiding." Or tag a cabinet member who actually models self-forgetfulness and tell them specifically what you admire about their humility. (Naming it when you see it reinforces it.) CLOSING: You Just Read About Your Actual Problem You just invested 14 minutes learning why your team's performance problem is actually an orientation problem. Glory-emptiness masquerading as confidence. Self-consciousness disguised as strategic positioning. Competition wearing a collaboration costume. Here's how to make sure this insight compounds instead of evaporating by Tuesday morning: OPTION 1: JOIN THE GROUP (FREE) Turn every newsletter into ready-to-deploy team resources. What you get: Implementation guides that save you 3+ hours per week Facilitation scripts for vulnerability-based conversations Diagnostic tools for identifying pride patterns in your team Peer community of campus leaders practicing self-forgetfulness together Monthly live problem-solving sessions (zero PowerPoints about synergy) Your Natural Leadership Profile diagnostic This week's guide turns this exact newsletter into your next cabinet meeting agenda —including word-for-word scripts for the reputation release exercise and the self-forgetfulness conversation. JOIN THE GROUP : https://www.higherperformancegroup.com/the-group OPTION 2: SUBSCRIBE TO LEADER INSIGHTS (ALSO FREE) Get these provocations delivered weekly to your inbox. Frameworks nobody else is teaching. Patterns nobody else is naming. Case studies about leaders who stopped performing and started building. SUBSCRIBE TO THE BLOG : https://www.higherperformancegroup.com/blog Pick one. Pick both. Just don't pick neither. Because your alternative is continuing to lead from glory-emptiness and hoping different results materialize through better strategic plans and more leadership books. (Spoiler: They won't.) YOUR MOVE Found this valuable? → Repost this with the one pride pattern you're committing to address → Tag a leader who models self-forgetfulness and tell them specifically why → Comment below : Which costs your team more—your drivenness, scornfulness, willfulness, or self-consciousness? The more leaders who shift from glory-seeking to mission-serving, the better our educational institutions become. Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights. NEXT ISSUE: "Your Cabinet Is Performing Collaboration (But Practicing Competition)" We'll explore why your leadership team looks unified in meetings but operates like rival factions between them—complete with pre-meeting lobbying, post-meeting damage control, and enough political positioning to make the UN Security Council look efficient. Spoiler: You're not having a communication problem. You're having a glory-emptiness problem wearing a collaboration costume. And it's costing you more than your entire professional development budget combined.  P.S. If you're thinking "I don't have time to turn this into a facilitation plan for Tuesday's cabinet meeting"—I already did it for you. The GROUP implementation guide includes the exact 30-minute conversation script (word-for-word, including how to handle the awkward silence), the diagnostic audit template you can print and use tomorrow, and the reputation release exercise with real examples from campus leaders—everything formatted for copy-paste deployment into your Tuesday cabinet meeting. It's free. It saves you hours. And it might actually change your team's entire operating system. Join here: https://www.higherperformancegroup.com/the-group
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